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Type: Full-time
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Summary
As a member of the KYC/AML Specialist team, you will serve as a key liaison between client relationship teams and AML Refresh Operations, ensuring end-to-end management of client periodic reviews for the Private Banking and Private Wealth Management business line. Your role will involve collaborating with sales, banking, and markets teams to oversee a portfolio of client refreshes, track pending requirements, perform screening, and resolve operational or compliance-related escalations.
Responsibilities
- Serve as the KYC subject matter expert (SME), supporting Client Advisors (CAs) and Market Team Heads (MTHs) on complex due diligence cases and regulatory requirements
- Own and manage the end-to-end KYC process, including periodic reviews, onboarding, and trigger events, ensuring completeness, accuracy, and compliance with internal policies and APAC regulatory guidelines
- Support the team in addressing volume surges in Periodic KYC Reviews (PKRs) and collaborate effectively with the Front Service Office (FSO) in Singapore
- Review and validate client documentation, conduct screening, and secure necessary approvals from Compliance and Business stakeholders
- Support a culture of teamwork and collaboration focused on goals and delivery
- Adhere to standards for timeliness and accuracy of AML CDD case completion
- Collaborate closely with Relationship Managers (RMs), and other front-office teams to guide them through KYC requirements, explain policy rationale, and ensure efficient collection of necessary client documentation
- Contribute actively to KYC process improvement initiatives, offering ideas and feedback to drive greater efficiency, quality, and automation.
- Establish and maintain relationships with key stakeholders across departments
- Assist in tracking both Annual refresh population and other KYC-related populations in partnership with the coverage team
- Ensure all refresh cases are completed accurately, efficiently, and in full compliance with regulatory and internal policy requirements
Eligibility Requirements
- Bachelor’s Degree in a banking / finance with a Minimum of 5 plus years of hands-on experience in KYC operations, specifically within Private Banking or Private Wealth Management
- Strong KYC/AML expertise, with experience in AML CDD policy standards and industry practices in AML CDD
- Excellent stakeholder management and interpersonal skills, with the ability to work across teams and communicate with colleagues at various levels
- Experience in a client-facing or direct client interaction capacity (related to KYC data gathering, remediation, or query resolution)
- Excellent command over documentation standards, SoW narratives, and justification of risk decisions
- Ability to multi-task, work independently, and establish a cooperative and collaborative working relationship
- Excellent Written and Verbal communication, especially in drafting clear, structured KYC summaries and providing well-reasoned recommendations.
- Experienced in PKR KYC/AML operating processes, with knowledge of regulatory requirements for APAC (MAS, HKMA), including specific regulatory nuances and client segments
- PKR experience must be with private banks. Preference for those who have worked for private bank in SG or HK
- Proven track record in handling complex client structures, including trusts, offshore entities, and high-risk profiles.
- Proficient in using KYC-related platforms and tools (e.g., CAWB, CBD, AppSuite, Cosima, Factiva, Lexis Nexis), with a strong willingness to adapt to new technologies and systems
- Understanding of the operational aspects of products and services used by Banking clients
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