Senior JSM & DevSecOps Integration Engineer_Contract

NEXBRIDGE RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NEXBRIDGE Recruitment Pte. Ltd. is seeking a Jira Service Management specialist to deliver and optimize an enterprise ITSM solution. You will design target-state processes, configure service projects and portals, and build automation for routing, approvals and incident handling.

You will integrate JSM with Jira, Confluence, and GitLab, migrating configurations from Data Center and supporting UAT, docs, and handover. Strong ITSM experience and ITIL awareness are essential.

Qualifications

• Proven hands-on delivery of at least one Jira Service Management implementation.
• Strong JSM configuration skills covering workflows, forms, automation rules, SLAs, permissions and service portals.
• Practical understanding of ITSM processes, particularly incident, service request, problem and change management.
• Experience building automation and system integrations using REST APIs, webhooks and scripting.
• Experience integrating JSM or comparable enterprise workflow platforms with other systems.
• Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.
• Experience with Atlassian Jira and Confluence, and able to work across IT operations and software engineering teams.
• Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders.
• Preferred: Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration.
• Preferred: JSM Assets/CMDB, service catalogue design and knowledge-management integration.
• Preferred: Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
• Preferred: ITIL certification or experience in a highly governed enterprise/public-sector environment.
• Preferred: AIOps or AI-enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing.

Responsibilities

• Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM.
• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
• Implement and improve incident, service request, problem, change and knowledge-management workflows.
• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
• Design, build and troubleshoot integrations using REST APIs, webhooks and supported connectors.
• Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.
• Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.
• Support user acceptance testing, technical documentation, operational handover and post-go-live stabilisation.

Skills

Jira Service Management

JSM configuration

ITSM processes

REST APIs & webhooks

Scripting

DevOps tools (GitLab)

Jira & Confluence

Stakeholder communication

Education

ITIL certification

Jira/JSM migrations experience

Tools

Jira

Confluence

GitLab

REST APIs

Job description

Job Responsibilities

• Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM.
• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
• Implement and improve incident, service request, problem, change and knowledge-management workflows.
• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
• Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.
• Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.
• Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.
• Support user acceptance testing, technical documentation, operational handover and post-go-live stabilisation.

Job Requirements

• Proven hands-on delivery of at least one Jira Service Management implementation (experience using Jira only for issue tracking is insufficient).
• Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals.
• Practical understanding of ITSM processes, particularly incident, service request, problem and change management.
• Experience building automation and system integrations using REST APIs, webhooks and scripting.
• Experience integrating JSM or comparable enterprise workflow platforms with other systems.
• Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.
• Experience with Atlassian Jira and Confluence, and able to work across IT operations and software engineering teams.
• Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders.
• Preferred: Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration.
• Preferred: JSM Assets/CMDB, service catalogue design and knowledge-management integration.
• Preferred: Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
• Preferred: ITIL certification or experience in a highly governed enterprise/public-sector environment.
• Preferred: AIOps or AI-enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing.