Senior Jewellery Advisor

Niessing Asia Pacific Pte. Ltd.; Singapore; On-site; SGD 36,000 - 56,000; Full time

Job summary

Join a leading luxury jewellery brand as a Senior Jewellery Advisor at Niessing Asia Pacific Pte. Ltd. in Raffles City. This full-time position involves driving sales, providing exceptional client service, and embodying the brand values. Ideal candidates have a passion for jewellery and strong customer-facing experience.

Benefits

Competitive remuneration

Opportunities for career progression

Benefits to support wellbeing

Qualifications

• At least 2-3 years of experience in customer-facing retail or sales.
• Excellent communication and interpersonal skills.
• Ability to lead and work as part of a team.

Responsibilities

• Provide exceptional customer service and assist clients with jewellery purchases.
• Achieve sales targets and maintain boutique standards.
• Support inventory management and daily operations.

Skills

Excellent communication

Interpersonal skills

Team leadership

Education

Experience in customer-facing role

Passion in Jewellery

Tools

Microsoft Office

Job description

About the role

Seeking a talented Senior Jewellery Advisor to join the team at Niessing Asia Pacific Pte. Ltd. in our Raffles City Store. This is a full-time role where you will be responsible for providing exceptional customer service and assisting clients with their jewellery purchasing decisions.

Being a Brand Ambassador of our Singapore boutique, you will be a role model living out the values of Niessing to the team and our clients.

You will be responsible in driving sales performance, business profitability, and client service excellence across your markets. Your role also involves daily operational matters and working cross-functionally to achieve the best outcomes.

1. Brand Ambassador

• Neat and well groomed at all times, adhering to brand's grooming standards.

• Knowledgeable about the brand, heritage & products, and the ability to communicate these clearly with clients.

• Attend trainings and/or attend related trainings approved by company.

• Provide support at special VIP events.

2. Sales

• Achieve sales targets (Individual target, pool target).

• Achieve personal sales KPIs.

1. Average Ticket Sales (ATS)

2. Unit Per Ticket (UPT)

3. Client Service

• Provide professional and courteous client service to all clients. Including greeting and acknowledgement of clients, and serving of beverages where required.

• Assist Boutique Executive in handling client complaints and process quality inspection where necessary.

• Under supervision of Boutique-in-Charge, assist in handling client complaints, process quality inspection reports and appropriate follow-ups.

4. Client Recruitment

• Proactively acquire new client to company's database, with client information and purchase preferences captured accurately.

• Develop client relationships by providing clients regular updates via telephone calls, messages or emails.

5. Boutique Appearance

• Keep the boutique clean, neat and tidy at all times.

• Ensure visual merchandising is clean and displayed at all times.

6. Leadership Responsibility

• Where required, support Boutique Manager / Assistant Boutique Manager / Supervisor to complete allocated tasks.

• Assumes role of boutique-in-charge in the absence of Boutique Manager / Assistant Boutique Manager / Supervisor on duty.

7. Stock Management

• Assist in inventory management (packing of stocks, stock count).

• Able to perform basic Point-of-Sales functions (i.e. check stocks, receiving of stocks, CRM).

8. Team Work

• Get along harmoniously with colleagues and achieve a dynamic work environment for all.

9. Daily Operation

• Attend daily staff briefing conducted by Boutique-in-Charge.

• Ensure boutique closing completed within stipulated time. Ensure all security measures are appropriately armed and locked.

Job Requirements:

• At least 2-3 years of experience in a customer-facing retail or sales role, preferably in the jewellery or luxury goods industry.

• Passion in Jewellery.

• Excellent communication and interpersonal skills, with a friendly and approachable manner.

• Ability to lead and work together as a team in ensuring a positive culture for staff, and in delivering on client excellence.

• Proficient in Microsoft Office.

• Available to work in shifts, including weekends and public holidays.

What we offer

At Niessing Asia Pacific Pte. Ltd., we are committed to creating an environment where our employees can thrive. We offer competitive remuneration, opportunities for career progression, and a range of benefits to support your wellbeing. You'll also have the chance to work with a talented team and be part of a respected global luxury brand.

About us

Niessing Asia Pacific Pte. Ltd. is a leading luxury jewellery brand known for its exquisite craftsmanship and innovative designs. With a rich heritage spanning over 150 years, we are dedicated to creating timeless pieces that celebrate the beauty of precious metals and gemstones. As we continue to expand our presence in the Asia-Pacific region, we are seeking passionate individuals to join our growing team.

If you're ready to embark on an exciting journey with us, apply now to become our next Jewellery Advisor.