Senior IT Support Specialist

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an experienced IT Support Specialist to provide daily support for users' IT operations. The role involves troubleshooting various IT issues, managing the smooth running of IT systems, and providing guidance on new software. Candidates should possess a degree in Information Technology and have relevant experience in corporate environments.

Qualifications

• Minimally ITE/Diploma/Degree in Information Technology or equivalent.
• 2 to 3 years experience in IT Support under corporate environment.
• Experience in O365 applications and Windows 10/11 troubleshooting will be an advantage.

Responsibilities

• Provide daily IT operation support to all users.
• Troubleshoot and assist with systems, network, and printers.
• Ensure security and privacy of networks and computer systems.

Skills

Good communication skills

Independent

Responsible

Troubleshooting

User & Security Group administration

Education

ITE/Diploma/Degree in Information Technology

Job description

We are looking for a experienced IT Support Specialist to perform the following job scope:

Job Description :

• Provide daily IT operation support to all users and able to communicate well with users.

• Assist users' desktop, laptop, printer, mobile phone, Meeting Room VC issues and requests promptly.

• Provide orientation and guidance to users on how to operate new software and IT related devices.

• Able to install and configure software, hardware and functions according to approved specifications and standard.

• To oversee and manage the smooth running of IT systems.

• Troubleshoots and assist systems, network, printers and servers related problems.

• Issues which are not resolved are to escalate to 2nd/3rd level support or liaise with vendors for resolutions.

• Ensure security and privacy of networks and computer systems.

• Maintain and update of IT asset document.
  

Requirements:

• Minimally ITE/Diploma/Degree in Information Technology or equivalent.

• 2 to 3 years experience in IT Support under corporate environment.

• Good communication skills, Independent and responsible individual.

• Experience in O365 applications usage and troubleshooting and Windows 10/11 operating systems, working knowledge of User & Security Group administration through Active Directory will be an advantage.