Senior / IT Support Engineer (St Andrew's Community Hospital)

St. Andrew's Community Hospital; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading healthcare institution is seeking an IT Support professional to provide comprehensive IT support to staff. The role involves troubleshooting, managing IT assets, and implementing technologies, ensuring seamless operations to support healthcare services. Candidates with a passion for community services and those with team lead experience are encouraged to apply.

Qualifications

• Minimum 3 years of experience in providing IT support.
• Passion for Healthcare or Community Services.
• Team lead experience preferred for senior role.

Responsibilities

• Provide 1st and 2nd Level IT Support to end-users.
• Perform installation, configuration, and maintenance of IT equipment.
• Manage IT vendors and contracts.

Skills

Customer service orientation

Interpersonal skills

Troubleshooting

Task tracking

Education

Diploma or Degree in Information Technology

Job description

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users

• Provide end-user IT support for both local and remote locations daily to

• ensure smooth business operation including end-user computing device performance monitoring

• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices

• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers ) and software license monitoring

• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation

• Perform stock take, asset management & update asset records for end user computing

• Manage IT vendors (service quality, feedback, improvements) and service

• contracts

• Provide assistance in the implementation of new end-user computing

• technologies

• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent

• Minimum 3 years of experience in providing IT support to end-user community

• Has a passion or keen interest in Healthcare or Community Services

• Strong in tracking on-hand tasks and see through to completion

• Experienced in troubleshooting minor IT issues and escalating to higher levels of IT support

• A great team player and able to work well with other team members

• Customer service oriented with strong interpersonal skills

• Able to communicate well and maintain documentation

• Candidates with team lead experience will be considered for a senior role

• Fresh graduates are welcomed to apply