Senior IT Support Engineer (1 year contract, East, up to $4500)

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior IT Support Engineer for a one-year contract role in Singapore. The position involves technical leadership in desktop support, troubleshooting complex issues, and managing endpoint security solutions. Candidates will need a background in IT support and strong leadership skills to oversee a team while ensuring compliance with security protocols. A competitive salary of up to $4,500 plus benefits is offered, making this an attractive opportunity in the IT field.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Minimum 3-5 years of experience in desktop engineering or IT support.
• Relevant certifications preferred (e.g., CompTIA Security+, ITIL Foundation).
• Experience with enterprise endpoint management tools is required.

Responsibilities

• Serve as the technical lead for desktop support escalations.
• Design and implement desktop deployment and imaging solutions.
• Lead and mentor junior engineers, improving support capabilities.

Skills

Technical Leadership

Troubleshooting

Network Fundamentals

Desktop Management

Problem Solving

Education

Diploma / Bachelors Degree in Computer Science

Tools

Intune

SCCM

Jamf

Job description

Senior IT Support Engineer (1 year contract, East, up to $4500)

Job Description:

• Location: East
• Salary: up to $4,500 basic + allowance + OT + Completion Bonus

Key Responsibilities:

1. Technical Leadership & Support

• Serve as the technical lead for desktop support escalations from L1 and L2 teams.
• Provide troubleshooting for complex hardware, software, and network issues.
• Monitor and manage incident queues, ensuring timely resolution and escalation to relevant teams when necessary.
• Develop and enforce best practices for issue resolution, root cause analysis, and problem management.
• Design, implement, and maintain desktop management solutions including operating systems, enterprise applications, and configurations.

2. Desktop Infrastructure & Security Management

• Design and implement desktop deployment and imaging solutions (e.g., Intune, SCCM, MDT, WDS, Jamf).
• Develop and maintain desktop security policies, configurations, and access controls.
• Ensure compliance with software licensing, security policies, and industry best practices.
• Implement and manage endpoint security solutions such as BitLocker, EDR, Antivirus.
• Evaluate and implement new technologies to enhance desktop performance, security, and user productivity.
• Ensure network fundamentals are maintained, including DNS, DHCP, TCP/IP, VPN troubleshooting.
• Lead and mentor junior engineers, providing guidance, training, and knowledge-sharing opportunities.
• Conduct regular team meetings and technical workshops to improve support capabilities.
• Participate in hiring processes and performance evaluations for desktop engineering team members.
• Establish reporting structures for tracking incident resolution, SLA compliance, and system health.
• Lead and execute desktop-related projects such as Windows upgrades, migrations, and deployments.
• Collaborate with network, security, and infrastructure teams to ensure seamless IT operations.
• Identify opportunities for automation, process improvements, and cost optimizations in desktop management and support.
• Work with vendors and third-party providers to evaluate and implement new technologies or services.

5. Reporting & Compliance

• Maintain detailed documentation of desktop configurations, troubleshooting procedures, and security policies.
• Ensure compliance with regulatory requirements, security standards, and licensing agreements.
• Conduct audits and assessments to identify and mitigate risks related to desktop systems and data.
• Generate regular reports on desktop performance, incidents, and SLA compliance for management.

6. User Training & Communication

• Develop and provide user guides and training materials for end-users on desktop-related tools and best practices.
• Act as a liaison between IT teams and business users to ensure smooth communication and issue resolution.

Required Qualifications & Skills:

• Diploma / Bachelors Degree in Computer Science, Information Technology, or a related field.
• Minimum 3-5 years of experience in desktop engineering, endpoint management, or IT support.
• Relevant certifications (preferred but not mandatory): Microsoft Certified: Modern Desktop Administrator Associate; VMware Certified Professional (VCP); ITIL Foundation (for service management best practices); CompTIA Security+ (or equivalent security expertise)
• Proficiency in Windows operating systems.
• Experience with enterprise endpoint management tools (e.g., Intune, SCCM, Jamf).
• Hands-on experience in large-scale desktop deployments and migrations.
• Strong understanding of network fundamentals (e.g., DNS, DHCP, TCP/IP, VPN troubleshooting).
• Strong analytical and problem-solving skills with a proactive approach to IT challenges.
• Proven experience in leading and mentoring junior engineers.
• Experience in escalation management, reporting, and compliance tracking.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

EA Licence Number: 02C4944

Registration Number: R1111376

Required Skills:

Licensing Root Cause Analysis Resume Analysis BASIC Network Security Escalation Regulatory Requirements ITIL Structures ROOT VMware Hiring Registration Salary Mentoring Operating Systems Workshops LTD Infrastructure Automation Information Technology Security Troubleshooting Computer Science Windows Vendors Materials Documentation Email Software Design Engineering Project Management Business Leadership Science Training Communication Management