Senior IT Specialist

Christian Dior Couture; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a prestigious global brand as an IT Support Specialist, where you will manage and enhance the IT infrastructure at the Singapore HQ. This role involves providing essential support to users, overseeing technology projects in retail settings, and ensuring system security. Collaborate with regional teams to implement innovative IT solutions and maintain operational excellence. If you are a proactive problem-solver with a passion for technology and customer service, this is an exciting opportunity to make a significant impact in a fast-paced, dynamic environment.

Qualifications

• 4-5 years of experience in technical support or customer service.
• Experience with hardware and software troubleshooting.

Responsibilities

• Manage operations of the Singapore HQ Office and support users' workstations.
• Oversee technology projects in retail environments and manage vendor communications.
• Maintain IT security and collaborate with regional teams.

Skills

Technical Support

Customer Service

Windows Server Management

Active Directory

Problem-Solving

Communication Skills

Education

Higher Diploma / Degree in Computer Science

Tools

Windows Desktop

MS Office/365

Teams

Outlook

Video Conference Devices

Job description

Position

Join us as an IT Support Specialist to take charge of the Singapore HQ’s IT infrastructure, providing essential support and collaborating with regional teams. Lead IT projects for retail boutiques and events while ensuring system security. Be part of a fast-paced, innovative environment!

Job responsibilities

Support-Based Responsibilities (Main Function)

1. Manage the operations of the Singapore HQ Office.
2. Support all users’ workstations, including hardware and applications, at Level 1 & 2 support.
3. Maintain the overall IT infrastructure of the location, including conference room equipment and network equipment (IT closet, WiFi).
4. Serve as the main IT resource onsite.
5. Collaborate closely with the regional IS&T team based in Hong Kong.
6. Train and work with the third-party Service Desk team responsible for Level 0 & 1 support of all Dior users.
7. Create and maintain knowledge bases and documentation repositories.
8. Participate in project roadmap activities at the IT corporate level in collaboration with the Regional IT Service Manager, including:

• Asset management of hardware for corporate and stores.
• Assist with local IT projects and collaborate with regional HK and central teams in Paris.

IT Store and Event Support

1. Oversee technology-related projects within retail store environments.
2. Manage vendor communications, deliverables, and cost negotiations.
3. Implement IT solutions in stores and events, including POS systems, networks, and infrastructure.
4. Communicate project status, risks, and issues with stakeholders regularly.
5. Coordinate with regional IT on network configurations and device procurement.

Security Officer

1. Maintain IT security topics for Singapore.
2. Work with the Regional IT Security Manager to detect suspicious activities on company devices.

Profile

► Education & Professional Qualifications

• Higher Diploma / Degree in Computer Science, Information Technology, or related disciplines.

► Work Experience

• 4-5 years of experience in technical support or customer service.
• Experience supporting computer hardware (PC, Laptop, Smartphone, Video Conference devices) and software (Windows Desktop, MS Office/365, Teams, Outlook), basic troubleshooting, and managing Windows Server & Active Directory.

► Skills

• Team player, proactive, responsible, customer service-oriented, outgoing, with good interpersonal skills and ability to work independently.
• Excellent communication and problem-solving skills.