Senior IT Specialist

Position

Join us as an IT Support Specialist to take charge of the Singapore HQ’s IT infrastructure, providing essential support and collaborating with dynamic regional teams. Lead exciting IT projects for retail boutiques and events while ensuring top-notch security for all systems. Make a real impact in a fast-paced, innovative environment!

Job Responsibilities

Support-Based Responsibilities (Main function):

1. Responsible for the Run of the Singapore HQ Office
2. Responsible for supporting all users’ workstations, in terms of hardware and applications, as level 1 & 2 support
3. Responsible for maintaining the overall IT infrastructure of the location, including the conference rooms equipment and the network equipment (IT closet, WiFi…)
4. Main IT resource onsite
5. Strong collaboration with the regional IS&T team, located in COE in Hong Kong
6. Work closely and regularly train the 3rd party Service desk team in charge of the level 0 & 1 support of all Dior users
7. Create knowledge-base & document repository when needed
8. In close collaboration with the Regional IT Service Manager, participate in various project roadmap activities at the IT corporate level:
   1. Assets management of all hardware for corporate & stores
   2. Assistance with all IT projects locally or in collaboration with our regional HK teams and central teams in Paris.

IT Store and Event Support

1. Responsible for overseeing all aspects of technology-related projects within a retail store environment
2. Manage communication with vendor for overseeing deliverables and negotiation of cost
3. Oversee the implementation of various IT solutions in the store/event, including POS, network and infrastructure
4. Communication with different stakeholders on project status, risks and issues on a regular basis
5. Work closely with region IT for network configuration and device purchase

IT Security Officer

1. Responsible for maintaining IT Security topics for Singapore
2. Work closely with Regional IT Security manager for detecting any suspicious activities on company devices

Profile

1. Education & Professional Qualifications
2. Higher Diploma / Degree in Computer Science, Information Technology or other related disciplines.
3. Work Experience
4. 4-5 years’ experience in technical support / customer service.
5. Experience in supporting computer hardware (PC, Laptop, Smartphone, and video conference device etc.) and software (Windows Desktop, MS Office/365, Team, Outlook etc.), basic back-end troubleshooting and manage Windows Server & AD.
6. Skills
7. A good team player, proactive, responsible, excellent customer service-oriented mindset, outgoing, good interpersonal skill, able to work independently;
8. Excellent communication and problem-solving skills;