Senior IT Executive (Data Analyst)

SPD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A social service agency in Singapore is seeking a Data Analyst to manage data from internal systems and external sources. You will analyze trends and support program evaluation through data analytics. The ideal candidate holds a bachelor's degree and has at least 3 years of experience in data analytics. Excellent communication and project management skills are essential. This role offers the opportunity to drive insights and improvements across the organization.

Qualifications

• Minimum 3 years of relevant work experience in data analytics and visualization.
• Strong presentation skills and proficiency in PowerPoint, Word, and Excel.
• Ability to translate data into actionable insights.

Responsibilities

• Collect, clean, and analyze data from various systems.
• Support outcome measurement of social service programs through data analytics.
• Collaborate with stakeholders to understand data needs.

Skills

Data analysis

Data visualization

Stakeholder collaboration

Project management

Problem-solving

Education

Bachelor’s degree in Mathematics, Statistics, Business Analytics, Computer Science

Tools

Power BI

Statistical software (R, Python)

Microsoft Dynamics 365

Excel

Job description

JOB SCOPE/ KEY RESPONSIBILITIES

Data Management & Analysis

• Collect, clean, and analysedata from internal systems (e.g., client management systems, programme databases) and external sources.

• Identify trends, patterns, and gaps in service delivery or client outcomes.

• Develop and maintain dashboards, reports, and data visualisations using tools like Power BI or Excel.

Programme Evaluation

• Support outcome measurement of social service programmes through data analytics.

• Work closely with programme teams to evaluate key performance indicators (KPIs) and outcome indicators.

• Assist in reporting impact metrics to funders, board, and regulatory agencies (e.g., NCSS, MSF).

Stakeholder Collaboration

• Collaborate with caseworkers, programme heads, and management to understand data needs and translate them into insights.

• Provide training and support to non-technical users to promote data literacy within the agency.

Data Governance & Compliance

• Ensure data handling complies with Data Protection policies and PDPA regulations.

• Maintain data quality, accuracy, and consistency across systems.

Business Needs Analysis

• Work closely with internal stakeholders to gather, document, and analyse business requirements.

• Understand pain points in current processes and propose effective solutions.

Process Improvement

• Map and review existing business processes

• Identify gaps, redundancies, and opportunities to streamline workflows.

• Recommend and support the implementation of improvements.

JOB HOLDER REQUIREMENT

• Bachelor’s degree in Mathematics, Statistics, Business Analytics, Computer Science or other equivalent qualifications

• Minimum 3 years of relevant work experience in data analytics and visualization

• Experience working with statistical software such as Power BI, R, and Python

• Experience in Microsoft Dynamics 365 will be considered an advantage

• Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

• Strong project management skills and ability to drive change management and continuous improvements

• 7. High level of analytical, critical thinking and problem-solving skills with attention to details

• 8. Excellent verbal and written communication skills.

• 9. Ability to translate data into actionable insights and influence stakeholders.

• Team player with ability to collaborate well with all levels of staff