Senior Investigator

PayPal; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

Join PayPal's Global Investigations team as an Internal Investigator, where you'll conduct high-risk investigations and collaborate across departments to uphold integrity and security. If you're self-motivated with extensive investigative experience, we want you to help address complex challenges and drive solutions.

Benefits

Flexible work environment

Employee share options

Health and life insurance

Qualifications

• Minimum of eight years professional experience conducting investigations.
• Experience in cybercrime, complex fraud/AML, insider abuse, and high-profile events.
• Advanced degree or professional certifications preferred.

Responsibilities

• Lead sensitive investigations and conduct interviews of witnesses.
• Manage end-to-end investigations and ensure timely documentation.
• Support training for new team members and develop internal tools.

Skills

Critical thinking

Data analysis

Leadership

Integrity

Education

Bachelor’s degree or equivalent work experience

Tools

Data analysis tools (SQL, BigQuery, Splunk)

Job description

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What do you need to know about the role: Global Investigations (GI) is seeking a highly talented, self-motivated and analytical individual to conduct internal investigations under the Global Financial Crimes & Customer Protection (GFC&CP) Program. Meet our team: As a member of the GI Internal Investigations team, this role is responsible for conducting and supporting confidential, sensitive, and high-risk investigations for the Company. We work as a team and collaborate closely with our partners within GFC&CP teams, Legal, Human Resources, Information Security teams and Products teams.

Job Description:
Your way to impact:

This role requires prior investigative experience relating to employee misconduct, to include potential violation of PayPal’s policies and procedures, ethical misconduct, and/or criminal activity. This position also requires a self-starter with the ability to think critically and strategically when handling investigations, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive the investigation to conclusion. This role also requires the ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary.

In your day-to-day you will:

• Lead sensitive and high-risk investigations, including conducting interviews of witnesses. Conduct deep-dive root cause analyses and identify opportunities to mitigate risk to the Company and its customers.
• Lead presentations and briefings related to investigative findings and root cause analysis.
• Effectively manage a case portfolio with focus on timely conclusion of end-to-end investigations, including clear, concise documentation of investigative findings and timely completion of regulatory filings, as needed.
• Supervise end-to-end complex investigations and managing other investigators to ensure that investigation strategies, research, evidence gathering, fact finding, witness and subject interviews, and root cause analyses are conducted professionally and to a high standard, with discretion.
• Support the broader GI program initiatives by developing and seeking out training for new and existing team members, and supporting the development of policies, procedures, playbooks, and internal tools to enhance the program.
• Develop and maintain familiarity with Company products and services, and related data.
• Build strong relationships with key partners and senior leaders. Engage and collaborate with internal stakeholders as needed.
• Maintain technical proficiency with several investigative tools and techniques, including both internal and external tools.
  
  
  

What do you need to bring:

• Bachelor’s degree required or equivalent work experience.
• Minimum of eight years professional experience conducting investigations related to cybercrime, complex fraud/AML, insider abuse, and/or high profile/high priority events.
• Experience at PayPal and institutional knowledge is preferred and valued.
• Proven ability to analyze large amounts of data in order to report critical information.
• Ability to understand opposing points of view on highly complex issues.
• Experience working with data acquisition and forensic examination.
• Advanced data query and analysis skills (SQL, BigQuery, Splunk etc.)
• Witness interview experience and training a plus.
• Graduate/advanced degree, professional certificate, and/or CFE designation a plus.
  
  
  

Competencies

• Strong writing skills with ability to both write persuasively and convey complex matters clearly and concisely.
• Expert oral and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to senior leaders.
• Provide suggestions and demonstrate problem solving abilities.
• Collaborative with excellent project management and organizational skills.
• Must display high level of integrity, professional judgment and commitment; able to maintain composure under pressure and make sound decisions.
• Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business.
• Self-motivated, team player, energetic personality, curious, quick minded, focused, able to work efficiently in a fast-paced changing environment.
• Understanding of networking concepts and principles and Open-Source Intelligence.
• Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0126944