Senior HR & Operations Executive

EXPRESSIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty and wellness provider in Singapore is seeking a Senior HR & Operations Executive. This essential role involves managing HR functions, overseeing payroll, and ensuring operational excellence while fostering a positive workplace culture. The ideal candidate has at least 5 years of experience in HR and operations, excellent problem-solving skills, and is committed to employee engagement and performance. Flexible and hands-on, you will play a crucial role in supporting business growth.

Qualifications

• 5 years of hands-on experience across all key HR functions and operations.
• Strong knowledge of payroll and local employment regulations.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee end-to-end recruitment, onboarding, and offboarding processes.
• Administer monthly payroll and handle CPF contributions.
• Identify training needs and coordinate training sessions.

Skills

Honesty and integrity

Problem-solving

Responsibility

Flexibility

Interpersonal skills

Education

Diploma in HR Management or Business Administration

Tools

HR software/systems

Job description

About Expressions

Expressions is a leading provider of beauty and wellness services in Singapore, offering slimming, hair removal, and facial treatments. We are committed to delivering real results and excellent customer service in a supportive, dynamic workplace.

Job Purpose

The Senior HR & Operations Executive is responsible for managing and executing all core human resource functions while supporting daily operational activities. This is a hands-on role that ensures staff are engaged and performing, HR processes run smoothly, payroll and commissions are accurate, and business operations support company growth. The role also carries light leadership responsibilities in guiding culture, supporting performance, and ensuring accountability. We are looking for someone who is flexible and open to taking on other tasks as needed to support the business.

Who We’re Looking For

We are looking for a Senior HR & Operations Executive who is:

• Honest and trustworthy, always acting with integrity and transparency.
• A strong problem-solver who approaches challenges with a solutions-oriented mindset.
• Responsible and accountable, taking full ownership of their duties and delivering results reliably.
• Flexible and adaptable, willing to take on new or additional tasks when required.
• Committed to building a positive culture and business growth.

If you take pride in your work, are hands-on in addressing issues, and set high standards for yourself and others, we want to meet you.

Key Roles & Responsibilities

1. HR Management

• Oversee end-to-end recruitment, hiring, onboarding, and offboarding.
• Develop and implement HR policies, procedures, and employee handbooks.
• Address staff issues, grievances, conflict resolution, and disciplinary actions fairly and consistently.
• Ensure compliance with all relevant labour laws and regulations.
• Manage employee records, leave, attendance, and documentation.
• Enforce staff policies consistently across the organisation.
• Oversee work permit applications, maternity leave, and childcare leave for office and retail staff.

2. Payroll, Commissions & Benefits

• Administer monthly payroll, commissions, and incentive schemes accurately and on time.
• Handle CPF contributions and statutory submissions.
• Review, recommend, and implement competitive salary, commission, and benefits packages.
• Address payroll queries and resolve discrepancies efficiently.

3. Staff Development & Performance

• Work with team leaders to identify training needs and coordinate training sessions.
• Monitor staff performance and take action on underperformance when necessary.
• Motivate and retain key staff through engagement and recognition programs.

4. Operational Excellence

• Support daily operations to ensure smooth service delivery.
• Coordinate both retail and outlet staff schedules and resources to ensure smooth, efficient day-to-day operations.
• Work with other departments to resolve operational issues quickly.
• Conduct retail outlet audit checks, including customer cards.
• Manage staff outlet issues and handover processes.

5. Leadership & Culture

• Contribute to a positive, accountable, and high-performance work culture.
• Demonstrate professionalism, fairness, and integrity in daily interactions.
• Encourage staff to uphold company values and service standards.
• Serve as a reliable point of contact for HR and operational matters.
• Be willing to take on other tasks and responsibilities as assigned to support business and operational needs.

Requirements

• Diploma in HR Management, Business Administration, or related field.
• At least 5 years of hands-on experience across all key HR functions and operations, with demonstrated ability to work independently and readiness to take on greater leadership responsibilities in the future.
• Strong knowledge of payroll, commission calculations, and local employment regulations.
• Experience with HR software/systems is an advantage.
• Excellent communication, problem-solving, and interpersonal skills.
• Able to work independently and manage multiple priorities.
• High level of integrity, confidentiality, and accountability.
• Able and willing to work full-time on-site at our office and/or retail outlets.

Key Competencies

• Hands-on Execution & Accountability
• Problem Solving & Decision Making
• Attention to Detail (especially for payroll/commission)
• Communication & Negotiation
• Organisation & Process Improvement
• Discipline & Reliability
• Flexibility and willingness to handle additional tasks as required