Senior/ Guest Service Executive (Oasia Cluster)

Far East Organization; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hotel group in Singapore is seeking a Guest Service Associate to provide exceptional service to hotel guests. Responsibilities include addressing guest inquiries, staying informed about hotel facilities, and ensuring effective communication with colleagues. Positive attitude and good communication skills are essential, and no prior experience is required for applicants. This role involves rotating shifts, including weekends and public holidays.

Qualifications

• Ability to work in rotating shifts and holidays.
• Outgoing personality required.
• Willingness to learn with no prior experience necessary.

Responsibilities

• Collaborate with the Assistant Manager for guest services.
• Tactfully address guest complaints and requests.
• Stay informed about hotel facilities and tourist information.
• Maintain effective communication with hotel staff.

Skills

Good communication skills

Positive attitude

Customer service orientation

Education

O Levels or equivalent

Job description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.