Senior/ Guest Service Executive (Oasia Cluster)

Far East Organization; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join an established hospitality group where you can enhance guest experiences in a vibrant hotel environment. As part of a dynamic team, you'll work closely with the Assistant Manager to ensure that every guest receives outstanding service. Your role will involve addressing guest inquiries and complaints, understanding their preferences, and maintaining effective communication with hotel personnel. This is a fantastic opportunity for individuals with a positive attitude and a passion for customer service, whether you have experience or are just starting your career in hospitality. Embrace the chance to grow in a supportive and engaging atmosphere.

Qualifications

• Candidates should possess O Levels or equivalent qualifications.
• Good communication skills and a positive attitude are essential.

Responsibilities

• Collaborate with the Assistant Manager to provide courteous services to guests.
• Address guest complaints and requests in a timely manner.

Skills

Good communication skills

Positive attitude

Customer service

Education

O Levels or equivalent

Job description

Job Expectations

Oasia Cluster consist of Oasia Hotel Novena, Oasia Hotel Downtown, The Clan Hotel and AMOY Hotel.

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.