Senior / Guest Service Executive, Living Room (Club Lounge) (The Barracks Hotel Sentosa)

Far East Organization; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality organization in Singapore is seeking a Senior / Guest Service Executive for front desk operations at their club lounge. The role involves check-ins, providing excellent guest service, and familiarity with hotel facilities. Ideal candidates should have a diploma and experience in the hospitality industry. Willingness to work rotating shifts is essential.

Qualifications

• Minimum diploma qualification required.
• Experience in hospitality preferred.
• Willingness to work rotating shifts.

Responsibilities

• Handle front desk duties including check-ins and check-outs.
• Provide efficient service to guests and handle complaints.
• Familiarize with hotel facilities and city attractions.

Skills

Positive attitude

Good communication skills

Customer service experience

Cashiering skills

Education

Diploma in any field

Tools

Opera system

Job description

Senior / Guest Service Executive, Living Room (Club Lounge) (The Barracks Hotel Sentosa)

Job Expectations

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Perform club lounge (The Living Room) service.
• Any other reasonable job tasks as assigned.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.