Senior/Guest Service Executive

VILLAGE HOTEL CHANGI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Desk Associate to handle reception duties, ensuring excellent customer service and guest satisfaction. The ideal candidate has a diploma qualification and familiarity with the hospitality industry, preferably with the Opera system. Candidates must be outgoing, willing to work shifts, and have strong communication skills.

Qualifications

• Minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Ability to work rotating shifts.
• Positive attitude with an outgoing personality.

Responsibilities

• Handle Reception / Front Desk duties including checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Handle guest complaints promptly according to established procedures.

Skills

Customer service skills

Communication skills

Problem-solving

Familiarity with Opera system

Education

Diploma qualification

Job description

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.