Senior / Guest Service Executive

VILLAGE HOTEL BUGIS; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A hotel in Singapore is seeking a dedicated service staff member to provide excellent customer service and address guest needs. The ideal candidate will possess a positive attitude, good public relations skills, and at least one year of experience in a similar role in the hospitality industry. Knowledge of the Opera system is beneficial. This position offers a chance for rotating shifts and includes benefits such as medical coverage and annual health screenings.

Benefits

Medical Leave

Flexi Leave

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Qualifications

• At least 1 year of experience in a similar role in the hospitality industry.
• Able to perform rotating shifts.
• Familiar with hotel facilities and local attractions.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints and sensitive situations.
• Ensure guest room security and adherence to procedures.

Skills

Public relations skills

Positive attitude

Outgoing personality

Education

Minimum GCE 'O' Level

Tools

Opera system

Job description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage