Senior Guest Service Assistant (Tea Master) - The Clan Hotel

Far East Organization; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading hospitality provider in Singapore seeks a Senior Guest Service Assistant (Tea Master) for The Clan Hotel. This role includes performing tea ceremonies, managing inventory, and enhancing the guest experience in the lobby. Candidates should possess strong customer service skills and ensure adherence to service standards.

Qualifications

• Ability to perform rotating shifts including weekends and public holidays.
• Knowledge of tea ceremonies and wellness benefits.

Responsibilities

• Perform the tea ceremony, including brewing and serving tea.
• Ensure clean and well-stocked workspace.
• Promote tea sales and engage with guests as a Lobby Ambassador.

Skills

Customer Service

Tea Knowledge

Communication

Job description

Senior Guest Service Assistant (Tea Master) - The Clan Hotel

Responsibilities

• Perform the tea ceremony at the Lobby. This includes the offering of towels, brewing, and serving hot or cold Chinese tea to the guests. (Training will be provided)
• Collect and clean used trays and cups, empty trash, and wash the equipment and utensils.
• Maintain a clean and well-stocked workspace at all times.
• Must be able to explain the significance of the tea ceremony and the tea leaves characteristics and wellness benefits.
• Ensure that all company tea service standards and sequences of service are being followed and adhered to.
• Promote the sale of tea and other merchandise at the Lobby.
• Act as a Lobby Ambassador to assist and to engage with the guests when required
• Manage inventory and replenish items in the merchandise shelf or behind the counter.
• Assist in contacting the vendor to purchase items required for the tea ceremony.
• Report maintenance needs and ensures that all equipment is in proper condition and meets the safety standards.

Requirements

• Able to perfom rotating shifts, including weekends and public holiday