Senior / Guest Service Assistant (Sentosa Cluster)

Far East Organization; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to create memorable experiences for guests in a vibrant hotel environment. This role involves collaborating with the management team to ensure courteous and efficient services, addressing guest inquiries, and maintaining a welcoming atmosphere in the lobby and reception area. Ideal candidates will possess a positive attitude and excellent communication skills, with opportunities for those new to the industry. Join a dynamic team dedicated to providing exceptional service and making every guest feel valued and appreciated.

Qualifications

• Minimum completion of PSLE or its equivalent required.
• Positive attitude and good communication skills are essential.

Responsibilities

• Create positive and memorable experiences for guests in the hotel lobby.
• Collaborate with the Assistant Manager to address guest complaints and requests.

Skills

Customer Service

Communication Skills

Positive Attitude

Education

PSLE or equivalent

Job description

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.