Senior / Guest Service Assistant (Oasia Cluster)

Senior / Guest Service Assistant (Oasia Cluster)

Responsibilities

Oasia Cluster consists of Oasia Hotel Novena, Oasia Hotel Downtown, The Clan Hotel, and AMOY Hotel.

• Work closely with the Assistant Manager and provide courteous services to guests and respond efficiently and tactfully to guests' complaints, requests, and enquiries.
• Liaise closely with Concierge, Reception, and Front Office cashier on guests' arrivals and departures.
• Establish contacts with house guests/long-staying guests and render assistance when necessary.
• Make courtesy calls to guests.
• Requisite and keep stock of promotional materials for daily operations.
• Ensure efficient and courteous services in baggage, transport handling, and general enquiries.

Requirements

• O-Level or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera will be advantageous.