Senior / Guest Service Assistant (Oasia Cluster)

Far East Organization; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premium hospitality group in Singapore is seeking a Senior / Guest Service Assistant to ensure high-quality service to guests at Oasia Cluster’s hotels. Responsibilities include assisting guests, managing arrivals and departures, and maintaining service standards. Ideal candidates are positive, communicative, and experienced in hospitality. Shift work may be required.

Qualifications

• Must have O-Level or equivalent.
• Willing to perform rotating shifts.
• Experienced in hospitality preferred.

Responsibilities

• Provide courteous services to guests and respond to their complaints.
• Liaise with Concierge and Front Office staff for guest arrangements.
• Make courtesy calls to guests.

Skills

Customer service

Communication skills

Positive attitude

Education

O-Level or equivalent

Tools

Opera

Job description

Senior / Guest Service Assistant (Oasia Cluster)

Responsibilities

Oasia Cluster consist of Oasia Hotel Novena, Oasia Hotel Downtown, The Clan Hotel and AMOY Hotel.

• Work closely with the Assistant Manager and providecourteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous