Senior / Guest Service Assistant (Bell Desk)

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore seeks dedicated guest service staff. The role involves collaborating with management to ensure guest satisfaction, handling inquiries, and building connections with guests. Ideal for those looking for entry-level opportunities, offering a chance to grow in the hospitality sector.

Qualifications

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Welcome applicants without experience.

Responsibilities

• Provide courteous and efficient services to guests.
• Manage complaints and inquiries from guests.
• Conduct courtesy calls to ensure guest satisfaction.
• Maintain stock of promotional materials.

Skills

Communication Skills

Outgoing Personality

Positive Attitude

Education

Completion of PSLE or equivalent

Job description

Job Expectations

• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
• Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Build connections with in-house guests and those on extended stays, offering assistance as needed.
• Conduct courtesy calls to guests, ensuring their comfort and satisfaction.
• Stay well-informed and updated on all tourist-related information.
• Manage and maintain stock of promotional materials for daily operations.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.