Senior Guest Service Assistant

VILLAGE HOTEL CHANGI; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Guest Service Associate to provide courteous services to guests and handle their requests and complaints efficiently. Candidates with an O-Level education and a positive attitude, as well as experience in hospitality, are preferred. This role includes liaising with various departments and ensuring excellent service quality.

Qualifications

• Willingness to perform rotating shifts.
• Experience in hospitality preferred.

Responsibilities

• Work closely with Assistant Manager to serve guests and handle complaints.
• Liaise with Concierge, Reception, and Front Office on guest matters.
• Establish contacts with guests and assist as needed.
• Make courtesy calls to guests.
• Manage promotional materials for operations.
• Ensure efficient services in baggage and general inquiries.

Skills

Customer service

Communication skills

Positive attitude

Education

O-Level or equivalent

Tools

Opera

Job description

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous