Senior / Guest Service Assistant

VILLAGE HOTEL KATONG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore seeks a guest service professional to enhance guest experiences in the lobby and reception area. This role involves working collaboratively with the team to ensure all guest needs are met efficiently. Ideal candidates have a positive attitude and good communication skills, with no prior experience necessary. Join us in delivering exceptional hospitality in a dynamic environment.

Qualifications

• Willingness to learn and grow in hospitality.
• Ability to work rotating shifts and weekends.

Responsibilities

• Create positive and memorable guests' experiences.
• Collaborate with Assistant Manager to provide efficient service.
• Maintain comprehensive knowledge of guest arrivals and amenities.

Skills

Positive attitude

Outgoing personality

Good communication skills

Education

Completion of PSLE or equivalent

Job description

Responsibilities:

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.