Senior Guest Relation Manager

Be among the first applicants.

SOSPIRI PTE. LTD.

Singapore

USD 30,000 - 60,000

Be among the first applicants.

3 days ago

Job description

Warmly welcome and engage all guests, especially VIPs and regular patrons, ensuring personalized and exceptional service throughout their visit.
Supervise and train the guest relations team, setting service standards and ensuring consistency in guest interactions.
Handle guest inquiries, special requests, complaints, and feedback professionally and efficiently to ensure guest satisfaction and service recovery where needed.
Coordinate seating arrangements, reservations, and table allocations to optimize guest flow and satisfaction.
Maintain a strong presence in the dining area, proactively anticipating guest needs and ensuring service standards are upheld.
Build strong guest profiles to personalize service for returning customers, contributing to guest loyalty and positive word-of-mouth.
Work closely with the Restaurant Manager, Operations, and Marketing teams to align guest service strategies with brand standards and promotional activities.
Monitor guest feedback through various channels (e.g., in-person, social media, review platforms) and prepare regular reports with recommendations for improvement.
Plan and oversee special events, VIP visits, and private functions, ensuring all details are flawlessly executed.
Uphold hygiene, safety, and grooming standards at all times, reflecting the restaurant’s professional image.