Senior General Insurance Claims Specialist

HL ASSURANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HL Assurance Pte. Ltd. is seeking an experienced Claims Specialist to deliver fair and timely general insurance claims service.

You will handle claims across motor, personal and commercial lines, assess coverage, determine liability and settle within policy guidelines. You’ll work with underwriters and brokers to ensure accurate reserves and efficient processing. The role requires a diploma or degree in a relevant field and at least 3 years of hands-on claims handling, with strong analytical,

Qualifications

• Diploma or degree in a relevant discipline; General Insurance certifications preferred.
• BCP, PGI and ComGI certifications are desirable.
• Minimum 3 years of hands-on claims handling in personal/commercial lines.
• Solid understanding of general insurance claims processes and policy coverage.

Responsibilities

• Handle and manage claims across various classes of general insurance, including Motor, WICA, Contractors' All Risks, Engineering All Risks and Public Liability.
• Assess policy coverage, determine liability and calculate claim settlements in accordance with policy terms and company guidelines.
• Process claims accurately and within established service standards and turnaround times.
• Review and maintain appropriate claim reserves and records in line with company controls and regulatory requirements.
• Manage enquiries from policyholders, claimants, agents and brokers via email, phone and walk-in interactions.
• Work closely with underwriters by providing feedback on claims experience and emerging risk trends.
• Monitor claims histories, identify abnormalities, recurring issues or potential fraud indicators, and escalation where necessary.
• Review and improve claims processes to enhance operational efficiency and service quality.
• Prepare claims statistics, reports and other management information as required.

Skills

Claims handling

Analytical skills

Customer service

Communication

Interpersonal skills

Time management

Teamwork

MS Office

Education

Diploma or Degree in a relevant discipline

BCP

PGI

ComGI

Tools

AS400

Job description

HL Assurance Pte. Ltd. is seeking an experienced Claims Specialist to deliver fair and timely general insurance claims service.

You will handle claims across motor, personal and commercial lines, assess coverage, determine liability and settle within policy guidelines. You’ll work with underwriters and brokers to ensure accurate reserves and efficient processing. The role requires a diploma or degree in a relevant field and at least 3 years of hands-on claims handling, with strong analytical,