Senior Functional Consultant

RGP Corporation; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Veracity, a fast-growing consulting company in Singapore, is seeking a Senior Functional Consultant to lead process solutions and work closely with clients. This role requires deep understanding of business problems, strong communication, and experience with ServiceNow implementations. Candidates should have a proactive attitude and be customer-focused, with capabilities to influence and improve business processes across client environments.

Benefits

Opportunity for growth and innovation

Competitive base salary and benefits

Flexible work environment

Qualifications

• 5+ years of experience leading the definition and deployment of 'to be' business process solutions.
• Solid experience in requirements gathering and creating process documentation.
• Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.

Responsibilities

• Lead the design and deployment of best practice process solutions.
• Translate business requirements into functional specifications/user stories.
• Identify areas for business process improvement and recommend solutions.

Skills

ServiceNow

Business process analysis

Requirements gathering

Communication

Documentation

Presentation skills

Education

Certified System Administrator certification

ITIL Practitioner or Service Manager Certification

Tools

ServiceNow Enterprise Product Suite

Job description

Roles & Responsibilities

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Functional Consultant.

The Senior Functional Consultant is required to lead and influence customers, to gain a deep understanding of their business problems, and through applying technical analysis, recommend a solution. Is an expert with Business processes and the ServiceNow platform and processes, and capable of delivering advice confidently when required. Working closely with the pre-sales team and is involved in delivering documentation through all stages of a project’s lifecycle.

We Hire for Culture First:
Our people are global go-getters. We look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you the opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.
• Design, build, and deploy business outcome-driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value, and employ process best practices and standards.
• Translate business requirements into functional specifications/user stories.
• Ability to communicate effectively with both technical and business teams.
• Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
• Responsible for obtaining approvals from business users for the user stories
• Responsible for ensuring compliance with the stories developed
• Identifying areas of business process improvement and recommending solutions that detail pros, cons, and risks.
• Managing and communicating business processes and business requirements, ensuring that the proposed solutions meet the customer's expectations.
• Influence clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes.
• Completing, developing, and improving required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, gap analysis reports.
• Collaborate and contribute to the creation, deployment, and maintenance of process best practices and standards.
• Advise functional and admin teams on design, development, and overall ServiceNow best practices.

Requirements

• 5+ years of experience leading the definition and deployment of 'to be’ business process solutions in internal or client environments from a people, process, and technology perspective.
• Solid experience in requirements gathering, including experience in creating process documentation and running workshops.
• Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
• Experience with ServiceNow and comprehensive understanding of the ServiceNow Enterprise Product Suite.
• Certified System Administrator certification is desirable
• ServiceNow Accreditations in IT Service Management and/or other product lines are desirable

Professional qualifications and education requirements

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Good team player and team builder.
• ITIL Practitioner or Service Manager Certification preferred.
• Knowledge of other frameworks such as COBIT, TOGAF is beneficial.