Senior Front Desk Agent

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Senior Front Desk Agent to ensure seamless service in the Front Office and F&B areas. Responsibilities include managing guest interactions, emergency procedures, and daily operational logs. The ideal candidate should have supervisory experience in hotel operations and excellent communication skills.

Qualifications

• Minimum 2 years front office experience, 1 year in supervisory role.
• Fluent in English; additional languages preferred.
• Able to work shifts and weekends.

Responsibilities

• Manage guest check-in/check-out and inquiries.
• Oversee emergency procedures in the absence of management.
• Prepare daily operational reports.

Skills

Front office operations

Customer service

Emergency procedures

Communication

Tools

Property Management Systems

Job description

The Senior Front Desk Agent will ensure operational efficiency and seamless service delivery to all Front Office and F&B areas.

Main Responsibilities

• Perform check-in, check-out and room change procedures, and ensure all data are entered accurately into the systems.
• Ensuring guests requests are being followed up promptly and efficiently.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Provide guests information pertaining to the airport and other places of interests.
• Solicit and communicate guest feedback for continuous improvement.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations.
• Operate and use the robots to deliver amenities to guest rooms.
• Assist in reservation duties when required.
• Administrative duties include, but are not limited to; end of shift reports, daily operational logs and night audit runs.
• Perform tasks as assigned by the Senior Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Minimum of two years of hotel front office operations experience with at least one year experience in a supervisory role.
• Computer literate and good knowledge Property Management Systems.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shifts
• Able to work on weekends, eve/public holidays as and when assigned