Senior Field Service Engineer

Danaher - Global; Singapore; Remote; SGD 80,000 - 100,000; Full time

Job summary

A global life sciences company in Singapore is looking for a Senior Field Service Engineer to deliver exceptional technical service and support. The role involves equipment installation, troubleshooting, and maintaining customer satisfaction. The ideal candidate will have a Bachelor's degree in a relevant field and over 10 years of service experience in the industry. This position is remote, providing a flexible working environment.

Qualifications

• At least 10 or more years of relevant service experience in a similar industry.
• Self-motivated and proactive in technical and support approach.
• Possessing a valid driver’s license is highly desirable.

Responsibilities

• Perform equipment installation and scheduled maintenance visits.
• Rectify problems arising from operation and provide solutions for repairs.
• Oversee repair activities while providing recommendations on spare parts.

Skills

Customer satisfaction

Technical service

Problem-solving

Field installation

Education

Bachelor’s degree in Life Science, Chemistry, or equivalent

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

As a Senior Field Service Engineer, you are responsible for delivering exceptional customer satisfaction through comprehensive technical service and support for specialized equipment. It involves hands-on installation, operation, training, and repair services at client sites, as well as remote technical assistance. Acting as a key liaison between customers and different internal functions, you ensure timely resolution of technical issues, promoting product improvements and support ongoing maintenance and compliance with safety and regulatory standards.

This position reports to the Senior Director, Service J-KOSEA and is part of the Service team located in Singapore and will be fully remote.

In this role, you will have the opportunity to:

• Perform equipment installation, scheduled maintenance visits and training, both on-site and remote troubleshooting to ensure optimal performance and customer satisfaction.
• Rectify problems arising from operation or utilization and provide resolutions and solutions for repairs to be made
• Oversee repair activities in alignment with service and warranty parameters, while providing recommendations on spare parts inventory

The essential requirements of the job include:

• Bachelor’s degree in Life science, Chemistry, or equivalent.
• At least 10 or more years of relevant Service experience in a similar industry
• Self-motivated and proactive in technical and support approach

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Possessing a valid driver’s license is highly desirable.

It would be a plus if you also possess previous experience in:

• Ability to build, maintain and nurture long-term relationships with the customers.
• Good track record of successful technical experience preferably in Life Sciences industry

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.