Senior Field Application Engineer – Windows Copilot+ PC Ecosystem

RF360 SINGAPORE PTE LTD; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled technical specialist to assist with the execution of a global compute strategy. In this role, you will provide essential support to sales and channel teams, ensuring customers quickly adopt cutting-edge products. Your expertise in C/C++ application development and debugging in a Windows environment will be crucial as you troubleshoot and resolve technical issues. Collaborate with cross-functional teams and engage with customers to understand their needs while contributing to the development of new features. This is an exciting opportunity to make a significant impact in a dynamic and fast-paced environment.

Qualifications

• Strong programming skills in C/C++ with experience in embedded systems.
• Proficiency in debugging and testing applications in Windows environments.

Responsibilities

• Assist with Qualcomm’s compute go-to-market strategy execution.
• Provide technical guidance and support for enterprise customers.

Skills

C/C++ Application Development

Debugging in Windows 11

Software Design

UEFI Architecture

Debugging Tools (WinDbg, JTAG)

Driver Development

Problem Solving

Tools

WinDbg

JTAG

Trace32

GDB

Job description

Job Responsibilities

1. Assisting with the execution of Qualcomm’s worldwide compute go-to-market strategy.
2. Supporting Qualcomm’s commercial territory sales and channel teams through deep technical engagements with IT implementers, including device evaluations, pilots, and proof-of-concepts.
3. Providing enterprise customers with technical guidance on product features to enable quick adoption.
4. Supporting the resolution of technical issues with Windows on Snapdragon products related to peripherals, stability, multimedia, etc., which may involve working onsite with customers and technology teams to deliver timely solutions.
5. Debugging enterprise application issues by collaborating with platform and technology teams, reproducing issues, and assisting in detailed triage, analysis, and resolution.
6. Analyzing and root causing application issues on customer software/hardware systems.
7. Engaging with customers to understand their design requirements, providing training, and publishing relevant documentation.
8. Interacting with subject matter experts to ensure the quality and accuracy of new features.
9. Working in cross-functional teams to support customer design issues.
10. Supporting test development and execution activities on new hardware.

Skills, Knowledge, & Expertise

1. Application development, debugging, and testing with C/C++, with familiarity in embedded system software.
2. Experience working and debugging issues in a Windows 11 environment, including using relevant tools.
3. Proficiency in software design, debugging techniques, problem solving, and documentation skills.
4. Knowledge of UEFI architecture and development (PEI, DXE, UEFI).
5. Experience with debugging tools such as WinDbg, JTAG, Trace32, or GDB.
6. Familiarity with Windows OS, including driver development, debugging, or command line tools like PowerShell.
7. Strong programming skills in C/C++, with additional experience in embedded HLOS and networking being a plus.