Senior Field Application Engineer (Display)

Samsung Electronics Singapore Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Samsung Electronics Singapore is seeking a Senior/Field Application Engineer to provide front-line technical support and solutions to customers in Singapore and ASEAN. The role includes collaboration with various stakeholders and assisting in the technical application of products, aimed at revenue generation and business development. Candidates should have a degree in Electrical Engineering and at least 5 years of relevant experience in the industrial electronics or semiconductor industry, alongside strong communication and analytical skills.

Qualifications

• At least 5 years' experience in Field Application Engineering or Technical Support Management.
• Field experience in industrial electronics or semiconductor/display industry.
• Hands-on practice in multi-disciplinary system design and development.

Responsibilities

• Communicate and collaborate with stakeholders on technical issues.
• Provide front-line technical support to customers.
• Develop and enhance relationships through regular visits.
• Assist customers in product qualification and development schedules.
• Collect feedback and recommend design enhancements.

Skills

Technical communication

Analytic skills

Interpersonal skills

Teamwork

Education

Degree in Electrical Engineering

Diploma in Electronics

Job description

Overview and Impact

Our regional Sales and Marketing office in Singapore is looking for a talented technical professional to join us as Senior/Field Application Engineer for Technical team. The incumbent will be main contact window with our Headquarters team in Korea for our sales office in Singapore office and ASEAN countries. Incumbent will be responsible in providing technical support and technical advisories and solutions to the customers and various stakeholders.

Incumbent will influence customers and assist them in applying in the products/services to their needs resulting in revenue generation, new business identification and future opportunities.

Job Responsibilities

• Communicate and collaborate with various stakeholders to understand and resolve technical and quality related issues, as well as gather technical requirements / specification from customers.

• Provide front-line support to customers.

• Explain and provide details of technical issues to HQ Application team.

• Regular visit to develop and enhance relationship with customer.

• Assist customers during qualification and ensure timely development schedule until MP.

• Provide pre/post-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.

• Collect customers feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities.

• To provide quality support to regional customers.

• Follow up on quality issues and co-work with Samsung HQ to solve it effectively.

• Work with customer to carry out business specific quality initiatives.

• Participate in QTR/QBRs.

• Provide regular quality report and setup meeting with customers.

• Explain failure analysis report to customers.

• Manage customer’s field failure rate through 3rd party OSV (on site verification) provider.

• Follow up quality issues during new product qualification and manage PCN (Product Change Notification).

Relevant Experience and Considerations

• Diploma or Degree in Electrical Engineering, Electronics, or a related field

• At least 5 years' experience in Field Application Engineering, or Technical Support Management in Industrial Electronics or Semiconductor / Display industry.

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these).

• Experiences in customer project design-in (understanding of customers design flow) and follow up in failure analysis issues (from self-managing minor problems to co-working on complex issues with HQ team) within the Display Panel industry will be added advantage.

Skills and Key Attributes

• Ability to effectively communicate technical information to non-technical audiences.

• Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value.

• Good communication and interpersonal skills.

• Good Work ethics, attitude good Team Player.

About the Company

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of smartphones, TVs, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors, LED solutions and Internet of Things.

We have grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people who drive our growth.

In the diverse and vibrant Southeast Asia and Oceania region, our offices are present in Singapore, Malaysia, Indonesia, Thailand, Myanmar, Cambodia, Laos, Philippines, Vietnam, Australia and New Zealand. We support the digital ambitions of the region by working closely with local partners as part of our commitment to give back to the communities we operate in.

Visit www.samsung.com to learn more about our business, and www.samsung.com/careers to learn more about career opportunities. Join us as we Reimagine Your Future.

Note

We will not request or collect any confidential information including trade secrets of your current or former employers at all times. All applicants are reminded to not share the same to us during your application process.