Senior Facilities Manager

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Jones Lang LaSalle (JLL) Singapore is seeking an experienced Facilities Management leader to oversee operations for assigned properties. The role leads multidisciplinary teams, ensures safety, compliance and performance, and drives energy efficiency and sustainability initiatives on-site at Singapore locations.

The incumbent will coordinate with JTC stakeholders, manage budgets, and advance digitalization of FM services, while ensuring 24/7 emergency readiness and timely reporting.

Qualifications

• Degree from a recognised tertiary establishment.
• Minimum 8 years of relevant working experience at equivalent SFM/FM level.
• Must have managed accumulated building portfolio of >200,000 sqm in past 3 years.
• Minimum 5 years' experience in providing integrated facilities management services with current CFME accreditation by SIFMA.

Responsibilities

• Oversee overall facilities management operations for assigned Properties/Estates.
• Lead and manage multi-disciplinary FM teams including Property Executives, Technicians, and support staff.
• Participate in strategic level meetings and steering groups relating to Properties/Estates.
• Ensure smooth mobilisation and deployment of proposed manpower upon contract award.
• Ensure efficient, effective management and maintenance of Properties/Estates to meet JTC standards.
• Supervise routine maintenance programs, SOPs, workplace safety & risk assessments.
• Oversee quality management programs for works, environmental sustainability, regulatory compliance.
• Monitor energy & utility management and track performance indicators.
• Ensure compliance with Corporation's house rules and permit-to-work procedures.
• Oversee Fire Safety Manager (FSM) appointments and SCDF compliance.
• Manage Workplace Safety & Health Officer (WSHO) requirements.
• Ensure all statutory requirements and authority regulations are met.
• Supervise and coordinate sub-contractors and service providers.
• Conduct routine inspections and quality checks on maintenance works.
• Ensure contractor performance meets or exceeds Corporation targets.
• Manage procurement processes and cost efficiency measures.
• Support digitalization, innovation and technology testbed initiatives.
• Work with Digital Services Officer on system integration and data management.
• Facilitate implementation of new technologies for productivity improvements.
• Maintain professional communication with JTC officers and tenants/lessees.
• Address prolonged service or KPI failures with remedial actions.
• Conduct joint inspections and audits with Corporation officers.
• Provide professional advice to improve FM service delivery.
• Ensure 24/7 emergency response capabilities.
• Support emergency situations including pandemic response.
• Participate in Business Continuity Committee and Disaster Recovery Planning.
• Deploy additional resources during emergencies as required.
• Meet JTC's Service Level Agreements (SLA) and Service Standards (SS).
• Achieve critical (<25 mins), urgent (<25 mins), normal (same day).
• Maintain high customer satisfaction levels.
• Submit monthly reports covering financials, customer management, compliance.
• Track and report performance status, authority compliance, contract financials.
• Provide periodic stock-take and improvement recommendations.
• Building Management Systems: Oversee BMS/BOS operations and optimization.
• Support JTC Operations Command Centre integration.
• Manage building equipment monitoring and fault detection.
• Environmental & Sustainability: Implement environmental management programs.
• Support Green Mark certification processes.
• Drive energy efficiency and cost savings initiatives.

Education

Degree from a recognised tertiary establishment

Minimum 8 years of relevant working experience at equivalent SFM/FM level

Must have managed accumulated building portfolio of >200,000 sqm in past 3 years

Minimum 5 years' experience in providing integrated facilities management services with current CFME accreditation by SIFMA

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Education & Experience

• Degree from a recognised tertiary establishment
• Minimum 8 years of relevant working experience at equivalent SFM/FM level
• Must have managed accumulated building portfolio of >200,000 sqm in past 3 years
• Minimum 5 years' experience in providing integrated facilities management services with current company Tier 2 Certified Facilities Management Expert (CFME) accreditation by SIFMA (alternative qualification)

Core Responsibilities

Strategic Management & Leadership

Oversee overall facilities management operations for assigned Properties/Estates.

Lead and manage multi-disciplinary FM teams including Property Executives, Technicians, and support staff.

Participate in strategic level meetings and steering groups relating to Properties/Estates.

Ensure smooth mobilisation and deployment of proposed manpower upon contract award.

Operational Excellence

Ensure efficient, effective management and maintenance of Properties/Estates to meet JTC standards.

Supervise routine maintenance programs, SOPs, workplace safety & risk assessments.

Oversee quality management programs for works, environmental sustainability, regulatory compliance.

Monitor energy & utility management and track performance indicators.

Compliance & Safety Management

Ensure compliance with Corporation's house rules and permit-to-work procedures.

Oversee Fire Safety Manager (FSM) appointments and SCDF compliance.

Manage Workplace Safety & Health Officer (WSHO) requirements.

Ensure all statutory requirements and authority regulations are met.

Contractor & Vendor Management

Supervise and coordinate sub-contractors and service providers.

Conduct routine inspections and quality checks on maintenance works.

Ensure contractor performance meets or exceeds Corporation targets.

Manage procurement processes and cost efficiency measures.

Technology & Innovation

Support digitalization, innovation and technology testbed initiatives.

Work with Digital Services Officer on system integration and data management.

Facilitate implementation of new technologies for productivity improvements.

Stakeholder Management

Maintain professional communication with JTC officers and tenants/lessees.

Address prolonged service or KPI failures with remedial actions.

Conduct joint inspections and audits with Corporation officers.

Provide professional advice to improve FM service delivery.

Emergency Response & Business Continuity

Ensure 24/7 emergency response capabilities.

Support emergency situations including pandemic response.

Participate in Business Continuity Committee and Disaster Recovery Planning.

Deploy additional resources during emergencies as required.

Key Performance Areas

Service Standards

Meet JTC's Service Level Agreements (SLA) and Service Standards (SS).

Response Times

Achieve critical (<25 mins), urgent (<25 mins), normal (same day).

Customer Satisfaction

Maintain high customer satisfaction levels.

Reporting Requirements

• Submit monthly reports covering financials, customer management, compliance.
• Track and report performance status, authority compliance, contract financials.
• Provide periodic stock-take and improvement recommendations.

Specialized Requirements

• Building Management Systems: Oversee BMS/BOS operations and optimization.
• Support JTC Operations Command Centre integration.
• Manage building equipment monitoring and fault detection.
• Environmental & Sustainability: Implement environmental management programs.
• Support Green Mark certification processes.
• Drive energy efficiency and cost savings initiatives.

Location

On-site –Singapore

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Accessibility Statement

For individuals who require a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Brand Identity

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.