Senior Export Customer Service Coordinator

SHIPCO TRANSPORT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and transport company in Singapore is seeking a Customer Service and Cargo Bookings Specialist. You will address inquiries related to shipping rates, manage cargo bookings, and liaise with various departments. Ideal candidates should have experience in customer service and familiarity with shipping processes. This role involves close coordination with carriers and preparation of necessary shipping documentation.

Qualifications

• Experience in customer service and cargo management is preferred.
• Familiarity with shipping processes and documentation is essential.

Responsibilities

• Handle inquiries related to shipping rates and resolve customer complaints.
• Manage bookings and liaise with carriers for cargo needs.
• Prepare necessary documentation and instructions for shipping.

Job description

Customer Service

• Attending to local and overseas customer’s inquiries pertaining to rates and investigating queries and complaints (eg cargo damage, short shipment).
• Inform changes in shipping info to customers (change of vessels/departure date etc).
• Weekly preparation of flyers for weak ports.
• Liaise with other departments closely for documentation.

Cargo Bookings

• Responsible for bookings and tele- marketing for local cargoes. Define the exact commodity description from the shipper.
• Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
• Inform changes in shipping info to warehouse (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
• Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
• Sending cargo needed via emails to all CS & Sales personnel everyday.
• Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
• Filing.