Senior Executive, Volunteer Management

ASSISI HOSPICE; Singapore; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Volunteer Manager to oversee the recruitment, training, and retention of volunteers. This role is pivotal in ensuring that volunteers are well-prepared to deliver quality care to patients. The ideal candidate will possess a degree in Business Administration or a related field, along with 3-5 years of experience in volunteer management. You will be responsible for fostering teamwork, enhancing communication, and implementing processes that improve volunteer satisfaction. Join this compassionate team and make a real difference in the lives of those they serve.

Qualifications

• 3-5 years of experience in volunteer management or related fields.
• Bilingual with local dialects preferred for effective communication.

Responsibilities

• Organise and administer Volunteer Management operations.
• Manage recruitment, training, and retention of volunteers.
• Facilitate feedback sessions to enhance teamwork among volunteers.

Skills

Volunteer Management

Bilingual Communication

Team Collaboration

Resourcefulness

Attention to Detail

Education

Degree in Business Administration

Degree in Marketing

Degree in Mass Communications

Job description

Responsibilities

• Assist in organising and administering the operations of Volunteer Management

• Manage the recruitment, training and retention of suitable volunteers based on Assisi’s core values

• Maintain and update database of volunteers for deployment according to the volunteers’ capabilities to deliver quality care to our patients

• Ensure regular feedback sessions and open communication channel with volunteers to enhance teamwork and bonding among the volunteers

• Assess, monitor and evaluate the progress of the volunteers and recommend appropriate training to develop the volunteers

• Facilitate regular meetings of new volunteer carers and volunteer mentors with relevant staff to get performance feedback and determine the improvement and communication process as necessary

• Work effectively with team members to review, identify and initiate new processes or projects

• Plan and implement annual satisfaction survey of both volunteers and internal stakeholders to assess if service levels and expectations have been met, and to follow through for improvement

Requirements

• Degree in Business Administration, Marketing, Mass Communications or equivalent from a recognised institution

• At least 3 – 5 years of related experience in volunteer management

• Bilingual and ability to communicate in local dialects preferably

• A good team player

• Resourceful, adaptable and meticulous with attention to details