(Senior) Executive/(Senior) Assistant Manager, Opthalmology

National University Hospital; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading healthcare institution is looking for a team leader in financial counselling. The role involves managing a small team, ensuring patient satisfaction and accurate counseling, maintaining operational efficiency, and collaborating with various stakeholders for optimal patient care.

Qualifications

• Minimum 2 years of experience and managing small teams.
• Degree required.
• Good verbal, written communication skills, and proficient computer skills.

Responsibilities

• Lead the team in financial counselling and surgery listing.
• Manage inquiries and feedback from patients.
• Ensure accurate service delivery and staff training.

Skills

Good verbal and written communication skills

Proficient computer skills

Good communication and interactive skills

Team player

Education

Degree

Job description

He/She will lead the team to be responsible for the smooth running of the identified service points (Financial Counselling and Listing). He/She will manage, train and develop the team with the key aim of achieving and maintaining maximum accuracy, patient safety and care, as well as patient satisfaction.

He/She will need to be well-versed in all healthcare-financing related information and be familiar with all the IT systems that are required for patient care.

• The candidate will be responsible for leading the team in the area of financial counselling and listing of surgeries in the outpatient clinic, through:

a) Providing accurate and detailed financial counselling to patients

b) Booking of operating cases into the operating theatre scheduler accurately

c) Ensuring that consumables required for OT cases are procured timely

d) Putting in place measures to ensure excellent and accurate service delivery for our patients

• Other Duties as reporting officer for a small team:

a. Staff training and retention

b. Staff management and deployment

c. Work with the team to ensure that email / phone enquiries are responded to timely (within 3 working days for routine cases, and same day for urgent matters)

d. Attend to and manage patient enquiries / feedback

e. Ensure work desks / areas are properly maintained and upkeep

f. Where necessary, provide IT support and assist to liaise with ITD for IT matters

• Support Clinic’s overall operations through working closely with all the stakeholders, including clinicians, allied health, ancillary and ops staff.

• Any other ad-hoc duties as assigned by the supervisor.

Qualifications:

• Degree

• Minimum 2 years of experience and managing small teams

• Good verbal and written communication skills

• Proficient computer skills

• Good communication and interactive skills

• Team player