Senior Executive, Sales Process & System Analyst

TÜV SÜD PSB Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading certification and testing company in Singapore is seeking a professional to manage sales data integration and develop performance dashboards. The ideal candidate will have a Bachelor's degree in a related field, at least 5 years of experience in sales operations, and expertise in tools like Power BI and SAP. Join us to contribute to AI-driven sales process automation and enhance operational efficiency.

Qualifications

• Minimum 5 years in business systems or sales operations.
• Experience in AI integration across platforms.
• Strong proficiency in data visualization tools.

Responsibilities

• Design systems for sales data integration.
• Build interactive dashboards for performance tracking.
• Analyze sales data and present insights for improvement.
• Gather user feedback for system enhancements.
• Manage operational projects to ensure customer satisfaction.

Skills

Data modeling

Sales operations

AI integration

Dashboard development

Process optimization

Education

Bachelor’s degree in Information Systems, Computer Science or related field

Tools

Power BI

Tableau

SAP

Power Automate

Python

Job description

Job Responsibilities: -

1) Sales Data Integration & System Setup

• Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.

• Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.

2) Dashboard Development & Performance Tracking

• Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.

• Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.

3) AI-Driven Sales Process Automation

• Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.

• Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.

4) Data Analysis & Process Optimization

• Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.

• Present actionable insights to sales leadership for productivity and revenue growth.

5) Project Management & Continuous Improvement

• Gather user feedback and monitor system usage to identify areas for improvement.

• Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.

• Conduct training and support sessions for sales teams on new tools and processes.

• Manage operational projects to ensure timely billing and customer satisfaction.

Job Requirements: -

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or related field.

• At least 5 years in business systems, sales operations, or CRM/data analytics.

• Proven experience in automation and AI integration across platforms such as SAP, CRM, StoriX, and PS Explorer, using tools like Power Automate, Azure AI, UiPath, and Python.

• Strong skills in data modeling, visualization, and security, with advanced proficiency in Power BI and experience with Tableau.

• Background in regulated industries (certification, testing, inspection, manufacturing) is a strong plus.