Senior Executive (Relations Management)

Ministry of Defence of Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A government agency in Singapore is seeking a professional to ensure quality resolution of complex public queries relating to pre-enlistment. The ideal candidate will have at least 5 years of experience, particularly in customer service and case management. Responsibilities include data management from the CRM system and preparing relevant reports. Only shortlisted candidates will be notified.

Qualifications

• At least 5 years of relevant experience is preferred.
• Prior experience in case management or customer service is preferred.
• Experience in management of CRM data for analysis and report preparation is advantageous.

Responsibilities

• Resolve complex public queries relating to pre-enlistment.
• Analyse and highlight trends or emerging issues for Subject Matter Experts.
• Monitor and contribute to continuous improvements in unit operations and customer relations.

Skills

Strong interpersonal skills

Flexibility in working and communication styles

Job description

What The Role Is

You ensure consistent, prompt and quality resolution of complex public queries relating to pre-enlistment through tailored support or proactive engagement.

What You Will Be Working On

• Resolve complex public queries relating to pre-enlistment
• Analyse and highlight trends or emerging issues for Subject Matter Experts
• Monitor and contribute to continuous improvements in unit operations and customer relations
• Manage and analyse data from the Customer Relationship Management (CRM) system
• Prepare reports based on CRM data analysis
  
  
  

Challenge(s)

• Maintaining consistency and objectivity when dealing with diverse cases
• Providing quality service delivery while adhering to mandatory National Service policies
  
  
  

What We Are Looking For

• At least 5 years of relevant experience is preferred
• Prior experience in case management or customer service is preferred
• Experience in management of Customer Relationship Management (CRM) system's data for analysis and report preparation is advantageous
• Strong interpersonal skills
• Ability to exercise flexibility in working and communication styles
  
  
  

Only shortlisted candidates will be notified.