Senior/Executive, Quality Service Operations

What you will be working on

You will be involved in managing public feedback obtained via calls, emails, SMS, or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve issues collectively, as well as drafting replies to feedback providers and coordinating joint meetings and discussions, where required.

What we are looking for

• Diploma in any discipline.
• Highly motivated and proactive with the ability to work independently and thrive in a dynamic environment.
• Customer service-oriented with good time management.
• Good interpersonal and communication skills. Have a good command of spoken and written English.