Senior / Executive (Quality Service Management)

Job Description

• Prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators.

• Facilitate and coordinate hospital-wide service committees and workgroups which focus on improving service levels and upholding the organisation’s service culture.

• Assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns for system change initiatives.

Job Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline with at least 3 years of relevant working experience.

• An excellent team player and effective communicator.

• Excellent organizational, leadership and people management skills.

• Good knowledge of social media platforms.

HOW TO APPLY:

We would like to invite interested applicants to submit their resume to runting@dhc.com.sg or by clicking the "Apply Now" button.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Lim Runting

Registration number R1332371

EA License: 12C6253