Senior Executive (Quality Development & Management \ Patient Safety)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Executive in Quality Development & Management to enhance patient safety initiatives. In this crucial role, you will analyze incidents, collaborate with various stakeholders, and support quality assurance committees to ensure effective action plans are in place. Your expertise will drive significant improvements in patient safety outcomes, making a real difference in the healthcare landscape. If you possess strong analytical skills and a passion for quality management, this opportunity is perfect for you to contribute to meaningful change in a dynamic environment.

Qualifications

• 5+ years of experience in patient safety and/or quality in healthcare.
• Strong knowledge of RCA and HFACS methodologies.

Responsibilities

• Review and analyze patient safety incidents to develop action plans.
• Coordinate Serious Reportable Events reviews and facilitate discussions.

Skills

Analytical Thinking

Problem-solving

Communication Skills

Interpersonal Skills

Education

Degree in Nursing

Degree in Social Work

Degree in Allied Health disciplines

Tools

MS Office

Job description

National Cancer Centre of Singapore Pte Ltd

Senior Executive (Quality Development & Management / Patient Safety)

Job Category: Administration

Posting Date: 21 Mar 2025

About the Role

The Senior Executive, Quality Management will be responsible to review patient safety incidents and will work closely with stakeholders and Quality Assurance Committees (QACs) to identify and follow-up on action plans to prevent similar incidents. She/He will maintain incident statistics, monitor, and analyse the patient safety indicators to flag areas of concerns to Head of Department, stakeholders and QACs.

The Senior Executive will coordinate and facilitate QAC review for Serious Reportable Events. She/He will assist to support patient safety program, initiatives, and activities to achieve the institution’s objectives towards quality and patient safety.

Some of the Key Responsibilities Include

1. Review and analyse incidents reported in the institution to identify areas of concerns and work closely with Head of Department, stakeholders and QACs to develop appropriate recommendations/action plans and monitor effectiveness of the action plans.
2. Monitor the overall incidents reported in IRS and assist stakeholders with queries.
3. Conduct thorough incident investigation on Serious Reportable Events (SRE).
4. Coordinate SRE QACs and facilitate RCA to identify contributing factors and actions plans to prevent similar occurrence.
5. Provide administrative and secretariate support to SRE QACs.
6. Facilitate standard-based audits, effective discussions, and decision making with key stakeholders to close audit findings with appropriate measures.
7. Ensure effective collation, organization, analysis, and presentation of incident reporting data.

Job Requirements

1. Degree in Nursing, Social Work or Allied Health disciplines.
2. At least 5 years of relevant experience in patient safety and/or quality in healthcare.
3. Knowledge of RCA and HFACS.
4. Proficient in MS Office software.
5. Has strong critical, analytical thinking and problem-solving skills.
6. Able to communicate clearly and succinctly using English.
7. Meticulous with strong ability to follow up on issues and implementation plans.
8. A team player with good interpersonal and communication skills.