Senior Executive, Order Management

Rolls-Royce; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Executive in Order Management to enhance after-sales success. This role involves managing service orders, coordinating with teams, and driving operational efficiency. You will contribute to revenue growth by optimizing resources and improving processes while ensuring compliance with safety regulations. Join a globally renowned company that values innovation and provides excellent opportunities for development in a diverse and inclusive environment. Your expertise will play a crucial role in delivering exceptional customer experiences.

Benefits

Competitive Salary

Excellent Development Opportunities

Exceptional Benefits

Qualifications

• At least 5 years of experience in service sales or order management.
• Experience in reverse logistics and parts sales is advantageous.

Responsibilities

• Manage service orders and coordinate with internal teams for timely execution.
• Engage with customers to provide tailored solutions.

Skills

Service Sales

Order Management

SAP

Microsoft Office

Communication Skills

Education

Degree/Diploma/GCE ‘A’ Level

Tools

SAP

Microsoft Office

Job description

Join to apply for the Senior Executive, Order Management role at Rolls-Royce.

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.
Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

A new opportunity has arisen for a skilled Executive / Senior Executive, Service Order Management to bring expertise and operational excellence to our team.

As part of the Reman, Overhaul/Repair Order + Core Management Team (ROA) at Rolls-Royce Solutions Asia, you will play a critical role in driving after-sales success by managing service orders and coordinating with internal teams and external partners to ensure efficient and timely service execution. This role will directly support our revenue growth strategy through improved customer experience and operational efficiency.

Rolls-Royce Power Systems, headquartered in Friedrichshafen, Germany, employs around 9,000 people. Our product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail, defense vehicles, oil and gas industry, diesel and gas systems, batteries for mission-critical, standby, and continuous power, combined heat and power generation, and microgrids.

At Rolls-Royce, we look beyond tomorrow, pioneering integrated power and propulsion solutions for cleaner, safer, and more competitive power.

Key Accountabilities

• Work closely with the Service Sales team to identify business opportunities and propose marketing strategies to improve competitiveness and project success.
• Perform full order management for Reman Engines Sales and Service Repair Orders, ensuring timely delivery and completion.
• Coordinate parts requirements via SAP with the Parts, Technical & Material Planning Team and Warehouse Distribution team to meet job schedules.
• Raise purchase requisitions for third-party services and follow up with vendors for timely return of parts sent for external repair.
• Proactively engage with key customers and provide tailored solutions aligned with both client and company expectations.
• Maintain the Service Sales database and generate monthly reports capturing cost, profit/loss, and order performance.
• Contribute to revenue growth by optimizing resource utilization and improving operational processes.
• Support cost-saving initiatives and promote operational efficiency across the department.
• Comply with WSHA safety regulations and company WHS guidelines, especially when working at customer premises or on-site.

Qualifications

• Degree/Diploma/GCE ‘A’ Level or equivalent with at least 5 years of experience in service sales or order management.
• Experience in reverse logistics and parts sales is advantageous.
• Proficient in Microsoft Office applications.
• Experience using SAP is required.
• Familiarity with shipping coordination, freight forwarding, and L/C (Letter of Credit) compliance terms is a plus.
• Strong communication skills (written and verbal), a proactive approach, and the ability to work well in a team environment.

Why Join Us?

We offer excellent opportunities for development, a competitive salary, and exceptional benefits.

Join us to develop your skills and expertise to the highest levels, working in an international environment for a globally renowned company known for brilliance and innovation.

Our People are Our Power

We are an equal opportunities employer, committed to a diverse and inclusive workforce. We believe diverse perspectives enhance our success. We foster a culture of respect and opportunity for all employees to realize their potential.

Note: Rolls-Royce does not charge candidates during the recruitment process and warns against fraudulent communications. Verify job offers via our official careers page.