Senior Executive, Operations

Sales Submission

1. Processing of sales submissions from representatives for submission to product providers
2. Checking of submission documents based on regulatory and internal guidelines to assess the status of submission & follow through on required rectification(s) where necessary
3. Perform customer due diligence and onboarding
4. Identification and escalation of potential risks for customers and/or sales submissions
5. Perform accurate lodgement of sales submissions and relevant submission acceptances on providers’ portal
6. Attend to queries from product providers, representatives or inter-department teams
7. Adherence to regulatory and internal guidelines for processing functions
8. Meeting of KPIs – accuracy, quality output and service levels

Systems

1. Identify/highlight interdependencies when analyzing issues and proactive to propose resolution
2. Participation in system enhancement activities
3. Provision and review of system requirements
4. Performing User Acceptance Testing (UAT) for changes implementation and issue logs raised
5. Work closely with cross-functional teams for processing functions with interdependencies

General Administration

1. Distribute and maintain proper records of all policy documents (i.e. returned applications, forms, cheques, etc. from principals)
2. Scan, index and maintain all received sales submissions in the Representatives’ folders
3. Pack internal documents and arrange for retention at offsite storage (relating to new submissions)
4. Maintenance of records for Principals endorsed batch lists and courier services consignment notes
5. Management and dissemination of providers’ announcements/updates
6. Review/Update Standing Operating Procedure manual on a regular basis
7. Backup for induction training for newly appointed representatives on sales submission process
8. Perform ad-hoc tasks as and when assigned

Qualifications:

1. Diploma in Business Administration or equivalent
2. Minimum 2-3 years preferably in banking/financial industry
3. Possess knowledge in financial products (such as insurance and investment)
4. Proficient in Microsoft Office applications

Other competencies and traits:

1. Self-motivated and able to work independently
2. Ability to multi-task and take ownership of assigned tasks
3. Exhibit good interpersonal skills and good team player
4. Display mature and professional disposition
5. Good communication, time management and organizational skills
6. Compliance with company and regulatory guidelines
7. Self-disciplined and motivated in a flexible hybrid work environment