Senior Executive, Membership Operations

Mandai Wildlife Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Mandai Wildlife Group seeks a dedicated individual to assist in managing membership operations at Mandai Wildlife Reserve, a leading wildlife destination in Singapore. The role involves overseeing daily operations, assisting with member queries, and ensuring high service standards in line with new membership initiatives. Applicants should possess a Diploma in Hospitality & Tourism and relevant experience, with strong communication skills essential.

Qualifications

• Minimum 2 years of relevant experience in hospitality service/tourism industry.
• Able to work on weekends and public holidays.
• Good communication and writing skills.

Responsibilities

• Assist in managing day-to-day membership operations.
• Ensure adherence to Membership SOPs.
• Manage queries and requests from members/guests.

Skills

Communication

Customer Service

Microsoft Office

Education

Diploma in Hospitality & Tourism

Tools

CRM+

Onestore

Galaxy

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main duties and responsibilities:

• To assist in managing day to day Membership Operations for SZ MEC, BP MEC and future RFP MEC, including weekends and public holidays.
• To perform IC duty as per roster plan.
• Roster Planning together with the senior officers.
• Assist with management of membership email.
• To ensure officers check application forms for errors on daily basis.
• To ensure membership forms, cards and stationeries are sufficient for daily operations.
• To manage queries and requests onsite and online from members/ guests.
• To constantly remind officers on all new membership initiatives and promotions for membership.
• To assist in conducting of onsite and online UAT for new PLUs.
• To work with Officer(s) and Senior Officer(s) and take charge of respective role being assigned to and check in from time to time on the other roles.
• To ensure practice of Membership SOPs are always adhered.
• To assist and raise refund requests (for online and onsite transactions), if any.
• To assist in preparing and compiling of reports together with the senior officers to support where required.
• To assist AM in calling and conducting bi-weekly meetings with the team.
• To assist in training new staff on membership product knowledge and systems.
• Any other duties as reflected in job descriptions issued.

Job Requirements:

• Minimum Diploma in Hospitality & Tourism or Higher NITEC/ NITEC
• Minimum 2 years of relevant experience in hospitality service/tourism industry
• Prior customer service/guest experience/contact centre experiences would be a plus

• Able to work onweekends and public holidays

• Good communication and writing skills

• Experiences using Microsoft Office, Galaxy, CRM+, Onestore would be a plus