Senior Executive/Manager, Liaison Officer

Yayasan Mendaki; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An organization for community outreach in Singapore is seeking a candidate to execute outreach efforts and manage stakeholders to enhance awareness of services and programmes. The ideal candidate will have a degree and at least 3 years of experience in community outreach. Responsibilities include planning engagement strategies, facilitating referrals, and collaborating with various partners to support the Malay/Muslim community.

Qualifications

• Minimum 3 years of experience in community outreach and/or stakeholder management.
• Ability to work independently and in teams.

Responsibilities

• Identify and map out partners and stakeholders within the Town.
• Plan and execute outreach efforts to engage partners and stakeholders.
• Facilitate referrals of cases to MENDAKI for assistance.
• Raise awareness of MENDAKI services and programmes.
• Collaborate with partners to benefit the MM community.
• Track participation/enrolment of target groups in MENDAKI programmes.
• Coordinate resources for families managed by EG Care Advisors.

Skills

Organisational skills

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Education

Degree

Job description

Job Summary

The jobholder (2-year contract) reports directly to the Assistant Director (Outreach). The jobholder plans and executes outreach efforts and stakeholders’ management within the Town under his/her charge to enhance awareness of MENDAKI services and programmes. The jobholder also serves as the point-of-contact to facilitate referrals and increase enrolment of target groups in MENDAKI programmes, so more of the Malay/Muslim (MM) community would benefit from MENDAKI services and programmes.

Key Responsibility Areas

• Identifying and mapping out various partners and stakeholders [e.g. Social Service Agencies, Social Service Offices, preschools, schools, MP/Adviser, preschools, schools, institutions of higher learning, other M3 agencies, MM organisations] operating within the Town under his/her charge.
• Planning and executing outreach efforts to engage the identified partners and stakeholders, and target groups and foster good working relation with these partners and stakeholders.
• Serving as the point-of-contact between the partners/stakeholders and MENDAKI to facilitate referrals of cases to MENDAKI for assistance and enrolment in MENDAKI programmes.
• Raising awareness of the services and programmes offered by MENDAKI.
• Identifying partners that MENDAKI could collaborate to benefit the MM community and working with the Partnerships Team to establish and formalise the partnerships.
• Increasing and tracking participation/enrolment of target groups in relevant MENDAKI programmes based on the number identified in the dashboard for each Town to meet the targets at the Team and organisational levels.
• Coordinating resources required by families managed by EG Care Advisors, from both within and outside MENDAKI, and coordinating community resources required by MENDAKI to conduct its programmes.

In carrying out the above, the jobholder will work with EG Care Advisors under the guidance of the Assistant Director (Outreach) and with the support of the relevant Teams in MENDAKI.

Requirements

• Preferably possess a degree.
• Have a minimum of 3 years of experience in community outreach and/or stakeholders management.
• Possess excellent organisational, interpersonal and communication skills.
• Be able to work independently and effectively in teams.
• Be able to quickly adapt and evolve to better understand the needs of partners, stakeholders and clients and meet new trends.
• Possess the ability to problem solve - understand the root causes and recommend solutions.
• Have a growth mindset and “dare to try” attitude - open to learn and try new/innovative ideas and learn from others.