Senior Executive, Human Resources (BP)

Popular Holdings Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the retail industry is seeking an experienced HR Business Partner to align HR strategies with business objectives. This role involves employee relations, talent management, and compliance with labor laws, critical for fostering a positive work environment. The ideal candidate will have a Bachelor’s degree and a minimum of 3 years of HR experience in retail, demonstrating strong organizational and problem-solving skills.

Qualifications

• Proven experience as an HR Business Partner, at least 3 years in retail or similar.
• Strong understanding of retail operations, workforce challenges, and labor laws.
• Dynamic and proactive with strong problem-solving skills.

Responsibilities

• Collaborate with leadership to develop HR strategies for retail operations.
• Act as primary contact for employee relations issues and ensure compliance.
• Plan and conduct onboarding and training programs.

Skills

Problem solving

Communication

Organizational skills

Interpersonal skills

Team player

Education

Bachelor’s degree in Human Resource, Business Administration/Management

Tools

Microsoft Excel

BIPO

Unit4

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Main Duties & Responsibilities:

Strategic Alignment and Business Partnering

• Collaborate with leadership teams to develop HR strategies that support business objectives in retail operations, ensuring alignment with sales targets, customer service goals, and workforce planning.

• Provide HR guidance and advice on store-level operations, departments, and staff requirements, ensuring the HR strategy is aligned with the business environment's dynamics.

• Build strong relationships with department heads to identify talent needs, challenges, and opportunities for growth

Employee Relations and Engagement

• Act as the primary point of contact for employee relations issues, providing expert guidance on conflict resolution, disciplinary actions, and grievance handling.

• Ensure all employee relations practices comply with labour laws, company policies, and ethical standards.

• Build and maintain strong relationships with key stakeholders across various departments to drive collaboration.

• Ensure a high level of employee engagement by implementing initiatives that promote positive morale and retention work environment.

Talent Management

• Establish a comprehensive recruitment process covering all stages, from sourcing to onboarding.

• Collaborate with managers to assess talent needs and develop strategies to attract, retain, and develop high-performing employees.

• Identify high-potential employees and create tailored career development plans to support their growth.

• Lead initiatives to enhance employee engagement, reduce turnover, and build a strong organizational culture.

Training Development

• Plan, organise, and conduct onboarding and orientation sessions for new hires to ensure smooth integration into the company.

• Coordinate internal and external training programs based on learning needs identified through department requests.

• Maintain and update training records, attendance, feedback, and evaluation data.

• Work closely with department heads to identify skills gaps and recommend appropriate training interventions.

• Evaluate training effectiveness and prepare post-training reports for continuous improvement.

• Manage training-related communications and logistics, including scheduling, venue arrangement, and liaising with training vendors.

• Assist in organising employee engagement and development initiatives, workshops, or events.

Performance Management

• Support section or department leaders in performance review cycles, ensuring fair and constructive feedback is provided.

• Work with employees and leaders to create improvement plans for underperforming staff, ensuring support and accountability.

HR Administration

• Maintain accurate and up-to-date employee records, including personnel files and HRMS (Human Resources Management System) data.

• Assist in training and development programs

• Participate in HR projects and initiatives as needed.

• Stay current with HR best practices and industry trends.

• Support organization Diversity, Equity, and Inclusion (DEI) strategies to foster a diverse and inclusive workplace.

• Conduct regular reviews of policies to ensure they support equity and mitigate unconscious bias.

• Support organizational changes such as restructuring, mergers, and acquisitions by providing HR expertise and guidance.

• Conduct change impact assessments and support communication plans to ensure employees understand and embrace changes.

HR Metrics, Reporting and Compliance

• Track and analyse HR metrics such as employee engagement, turnover, and absenteeism to identify trends and areas for improvement.

• Present detailed reports to leadership, providing actionable insights based on data.

• Monitor the success of HR initiatives and continuously optimize them to drive better outcomes.

• Ensure the organization complies with all applicable employment laws and regulations in different regions.

• Review and update HR policies regularly to reflect changes in laws or organizational priorities.

• Conduct periodic internal audits to identify and rectify potential compliance risks.

Perform any related duties assigned by the Reporting Officer as it deems fit.

Job Requirements:

• Bachelor’s degree in Human Resource, Business Administration/Management or any related discipline.

• Proven experience as an HR Business Partner, with at least 3 years in the retail industry or a similar fast-paced, customer-focused environment.

• Strong understanding of retail operations and workforce challenges, including seasonal staffing and turnover management.

• Strong knowledge of local labour laws, tax regulations, statutory deductions and other statutory legislation.

• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and HR systems such as BIPO and Prosoft Unit4 is highly advantageous

Behavioral Competencies

• Proactive and strong problem-solving skills.

• Dynamic individual who enjoys challenges.

• Able to strive in a fast paced, results-oriented environment.

• Good organizational skills.

• Communication and interpersonal skills combined with self-assurance and confidence.

• Open to direction, embracing a collaborative working style.

• Ability to look at situations from several points of view.

• Persuasive with details and facts.

• A team player who is hardworking and able to multi-task.