Senior Executive, Family Protection & Support Division (Family Justice Courts)

Supreme Court; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Join the Supreme Court as a Senior Executive in the Family Protection and Support Division. This role involves providing operational support for court operations, managing enquiries, and enhancing workflow processes. The position calls for a dedicated professional with a proven background in customer service and communication, working to ensure effective access to justice.

Qualifications

• At least 3 years of relevant working experience.
• Excellent customer service and communication skills.
• Able to think independently and work under pressure.

Responsibilities

• Provide frontline operational support for Registry and Court Operations.
• Handle court users' enquiries and process applications.
• Liaise with internal stakeholders for support services.

Skills

Customer service

Communication

IT skills

Job description

What the role is:

The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is fair and impartial.A career in SG Courts will enable you to help us achieve the Judiciary’s vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary.We welcome you to join our team as:SENIOR EXECUTIVEFAMILY PROTECTION & SUPPORT DIVISIONFAMILY JUSTICE COURTSThe successful candidate will provide support to the registry and court operations within the Family Protection and Support Division of the Family Justice Courts (FJC).

What you will be working on:

The key responsibilities / duties for this position are:• Provide frontline operational support for Registry and Court Operations, which include explaining filing requirements and documents needed for applications.• Handle court users’ enquiries and process applications over the counter.• Process high-volume online applications efficiently and effectively within timelines.• Liaise with internal stakeholders to provide support services for court users• Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders.• Conduct physical delivery and explain official court documents to parties in Singapore; track, monitor, and verify service status in adherence to timeline.• Participate in projects to improve existing workflows and update of SOPs.• Coordinate and work with multi-disciplinary experts from strategic partners and external agencies such as MSF and SPF in the holistic management of cases.

What we are looking for:

• At least 3 years of relevant working experience• Able to perform field duties outside FJC premises which involves travelling around Singapore using public or own transport (reimbursable)• Able to work under pressure, independently as well as in a team• Excellent customer service experience with members of the public and external stakeholders• Excellent communication skills (both verbal and written)• Independent and able to think on one’s feet• Conversant in use of IT and related applicationsThe successful candidate will undergo a structured training programme before assuming full duties.Appointment will be made on a one-year probationary contract in the first instance.Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.

About Supreme Court

Standing at the apex of an effective and efficient court system, the Supreme Court’s vision is to be a “Leading, Trusted Judiciary. Ready for Tomorrow”. Our mission is to provide accessible justice that commands trust, respect and confidence. These are our success outcomes:- A thought leader in jurisprudence and court excellence;- Effective access to fair hearings;- High performing, service-oriented and passionate workforce; and- Innovative and future-ready organisationA career at the Supreme Court will enable you to contribute and enhance the administration of justice. You will be part of a committed team of professionals who seek to provide access to justice with fairness, impartiality, integrity and responsiveness.