Senior Executive/Executive, Membership & Guest Services

Resorts World Sentosa; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Membership and Guest Services representative. You will handle day-to-day operations, ensure customer satisfaction, and collaborate with marketing teams to promote membership benefits. Ideal candidates should have strong communication skills, relevant industry experience, and a diploma in business or marketing.

Qualifications

• Minimum age of 21 as per regulatory requirements.
• Experience in the hospitality or service industry.
• Ability to work rotating shifts, including weekends.

Responsibilities

• Perform daily operations of Membership and Guest Services.
• Ensure compliance with company policies and regulatory requirements.
• Promote membership programs and oversee events.

Skills

Communication

Customer Service

Proficiency in Microsoft Office

Education

Diploma in Business or Marketing

Job description

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
• Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma in Business or Marketing with proficiency in Microsoft Office applications
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Must be able to work rotating shifts, including weekends and public holidays