Senior Executive/Executive, Donor Engagement (Community Engagement&Partnerships)

Singapore Children's Society; Singapore; On-site; SGD 52,000 - 80,000; Full time

Job summary

Singapore Children's Society is seeking a Senior Executive/Executive of Donor Engagement to ensure a consistent, timely and meaningful donor journey. You will translate stewardship plans into day-to-day execution while upholding high standards of donor experience, governance and operational excellence.

The role focuses on relationship management, donor segmentation, and coordinating engagement activities across the donor lifecycle to strengthen retention and impact reporting.

Qualifications

• Postgraduate qualifications preferred.
• Experience in fundraising or relationship management is advantageous.
• Experience engaging diverse stakeholders and building professional relationships.
• Familiarity with governance, compliance or fundraising regulations is advantageous.
• Strong communication, interpersonal and stakeholder management skills.

Responsibilities

• Coordinate donor stewardship initiatives and engagements across the donor journey.
• Manage donor touchpoints including welcome journeys, impact updates and renewal reminders.
• Prepare correspondence, proposals and reports to support donor engagement and fundraising.
• Develop stewardship calendars, engagement trackers and operational schedules.

Skills

Communication skills

Stakeholder management

Relationship management

Attention to detail

Education

Postgraduate qualifications

Job description

The Senior Executive/Executive of Donor Engagement ensures every supporter experiences a consistent, timely and meaningful engagement journey. Reporting to the Senior Manager, the role translates stewardship plans into consistent day-to-day execution while maintaining high standards of donor experience, operational excellence and governance.

Key Responsibilities

1. Relationship Management and Stewardship

• Coordinate and deliver donor stewardship initiatives that recognise, thank and engage supporters throughout their giving journey.

• Manage donor touchpoints including welcome journeys, thank-you communications, impact updates, milestone recognition, renewal reminders and re-engagement initiatives.

• Ensure donor enquiries, commitments and requests are managed professionally, accurately and in a timely manner.

• Participate in donor meetings, networking opportunities, programme visits and engagement activities to develop relationship management and fundraising capabilities.

• Manage selected donor relationships and stewardship portfolios as assigned, with increasing responsibility as capability develops.

2. Stewardship Strategies and Portfolio Growth

• Operationalise the Society's donor stewardship strategy by coordinating and managing engagement activities across the entire donor lifecycle, ensuring supporters receive a consistent and meaningful experience.

• Monitor stewardship timelines and proactively identify overdue or missed engagements, working closely with relationship managers to maintain agreed service standards.

• Monitor stewardship service standards and operational KPIs, identifying trends, gaps and opportunities to strengthen donor retention, engagement quality and operational effectiveness.

• Support fundraising campaigns, donor engagement initiatives and partnership activities through research, coordination and stakeholder engagement.

• Conduct prospect research and prepare background information, donor profiles and meeting briefs for relationship managers.

3. Engagement Delivery

• Coordinate the delivery of donor meetings, programme visits, stewardship events and engagement activities, ensuring a positive and seamless supporter experience.

• Prepare correspondence, proposals, reports and presentation materials that support effective donor engagement and fundraising activities.

• Develop and maintain stewardship calendars, engagement trackers and operational schedules to ensure timely execution of stewardship activities across donor portfolios.

• Coordinate donor segmentation, mailing lists and communication schedules to ensure supporters receive timely, relevant and personalised engagement.

• Collaborate with internal stakeholders to coordinate donor recognition, impact reporting, communications and engagement opportunities.

4. Governance and Administration

• Support the upkeep of donor records, engagement histories, pledges, preferences and relationship information within the Society's donor management system.

• Develop and maintain workflow processes, standard operating procedures and operational templates that support consistent donor engagement.

• Continuously review stewardship workflows and recommend process improvements that enhance donor experience, strengthen operational efficiency and improve team productivity.

• Ensure all stewardship activities comply with organisational policies, safeguarding requirements, fundraising regulations, due diligence processes and data governance standards.

Qualifications and Experience

• Postgraduate qualifications preferred.

• Relevant experience in fundraising or relationship management will be advantageous, particularly within the social service or non-profit sector.

• Experience engaging diverse stakeholders and building professional relationships.

• Familiarity with governance, compliance or fundraising regulations will be advantageous.

• Strong communication, interpersonal and stakeholder management skills.

Personal Attributes

• Compassionate, approachable and genuinely enjoys meeting and connecting with people.

• Proactive, self-motivated and comfortable initiating conversations and building relationships.

• Confident communicator who represents the Society professionally.

• Well organised, adaptable and able to manage multiple priorities effectively.

• High integrity and strong commitment to the well-being and protection of children.

This role is part of our expansion strategy as we continue to grow and strengthen our team.