Senior Executive / Executive - Coolport, Quality Assurance

About us

About SATS – Feed and Connect Communities

SATS isa global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 210 locations and 27 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visitwww.sats.com.sg.

Key Responsibilities

• Required to have good understanding of all Coolport Quality Management System (CQMS) standards, requirements and procedures for Coolport Healthcare and Perishables Procedure Manual, operations and accreditation;
• Responsible of attaining and maintaining CQMS certification and recertification for Coolport
• Responsible in ensuring that CQMS is implemented, maintained and documented;
• Required to establish and ensure compliance for processes and procedures for CQMS accreditation (food handling, healthcare handling, medical device handling) in Coolport facilities, operations and policy for document control, reviewing, updating and maintenance of CQMS manuals;
• Responsible for training of staff at Coolport, to ensure that staff working are trained adequately in their roles to handle various types of shipments;
• Responsible for Food Safety Management System (FSMS) training for staff, to ensure staff are aware of food safety requirements for perishables;
• Responsible to conduct regular audits on CQMS;
• Acquire a basic understanding of vendor’s and inhouse systems;
• Work closely with the business operations, to ensure compliance to procedures and standards. Advise on the performance and activities required to meet quality management standards.
• Make recommendations to enhance workflow improvements through quality assurance methods and monitoring, tracking and implementing work processes for continued work improvement;
• Translate customers’ new requirements or national regulations into internal procedures for staff;
• Work closely with relevant section heads for successful implementation of CQMS, and responsible for planning and coordination of training needs for the implementation of CQMS;
• To be aware and inculcate safety in operational work areas and to ensure staff compliance with safety instructions, procedures and regulations; and
• Other assignments from Manager, Cold Chain Solutions.

Key Requirements

• Bachelor degree with strong interpersonal, communication and negotiation skills
• At least 3 years of working experience in design, implement, and improve company quality standards
• Prior knowledge on international and local certifications (ISO9001 QMS, ISO22000 FSMS, GDP, SS444 HACCP, SS620 GDPMDS) will be advangageous
• Preferably experience in cold-chain supply chain management
• Proficiency in MS Excel, Words and PowerPoint
• Able to engage effectively with internal & external stakeholders; strong communication and presentation skills