Senior Executive / Executive, Business Development

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality company in Singapore is seeking candidates to manage market segments and enhance guest relationships through various activities. The ideal applicant will hold a relevant degree and be proficient in Microsoft Office, with a willingness to work shifts, including weekends. Responsibilities include telemarketing and ensuring a high standard of customer service.

Qualifications

• Minimum 21 years of age required by regulatory authority.
• Proficiency in Microsoft Office applications is necessary.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Identify and develop potential market segments and players for acquisition.
• Maintain and strengthen guest relationships via telemarketing.
• Gather feedback from guests to ensure hospitality and service excellence.

Skills

Market segmentation

Telemarketing

Customer relationship management

Feedback gathering

Microsoft Office proficiency

Education

Degree / Diploma in Business or related field

Job description

Job Responsibilities

• Identify and develop potential market segments and players to achieve acquisition and retention targets
• Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
• Keep abreast of all in-house programs, promotions and events to provide accurate and up-to-date information to guests
• Hosting of guests, understanding, and attending to their needs, and gathering feedback to ensure hospitality and service excellence
• Management of credit lines and collection
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications
• Willing to work rotating shifts, including weekends and public holidays