Senior Executive, eCommerce Category Management

DKSH SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 75,000; Full time

Job summary

A leading eCommerce solutions company in Singapore is looking for a candidate to manage eCommerce performance. Your role will involve developing sales strategies, managing inventory, and ensuring fulfillment rates are met. Ideal candidates should have at least 2 years of relevant experience and a degree in a business-related field. The position requires strong analytical skills and proficiency in Microsoft Office applications, alongside excellent communication skills.

Benefits

Hybrid working arrangement

Recognized as a Great Place to Work

Qualifications

• Must possess strong analytical and problem-solving skills.
• Competent in Microsoft Office applications.
• Relevant experience in eCommerce platforms such as Shopee, Redmart, or Foodpanda is preferred.

Responsibilities

• Responsible for eCommerce performance including sales, fulfillment, and after-sales service.
• Develop and implement sales strategies for clients across e-retailers.
• Manage inventory to ensure high fulfillment rates with customers.
• Conduct business reviews and develop actionable recommendations.

Skills

Analytical skills

Problem-solving skills

Microsoft Office proficiency

Interpersonal skills

Communication skills

Presentation skills

Negotiation skills

Multi-tasking

Prioritization

Education

Degree in business related disciplines

Job description

• Hybrid working arrangement
• DKSH is a certified Great Place to Work!

We will be shifting to North East in December 2025. This candidate must be comfortable with being located in Jalan Buroh (West) until we shift.

There is 2 way transport located at various MRT stations island-wide for the commute to Jalan Buroh.

General responsibilities

• Responsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service
• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)
• Contribute to the optimization of eCommerce content and design
• Assist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balances
• Manages trade claims recovery from clients to minimize credit issues
• Liaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
• Bi-monthly performance updates, key areas for improvement and forward plans.
• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)
• Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)
• Any other ad-hoc tasks and duties as required

Job requirements

• Possess strong analytical and problem-solving skills
• Competent in Microsoft Office applications

Soft skills

• Dynamic, self-motivated with excellent interpersonal, communication and presentation skills
• Possess strong negotiation skills
• Ability to multi-task and prioritize well

Behavioral traits

• Authentic: dependable and act in a straightforward manner
• Entrepreneurial: self-driven and act with a pioneering spirit
• Committed: to take charge and results-oriented
• Passionate: to take people seriously and act with passion
• Able to operate in a fast-paced and changing market environment
• Independent and good with follow up on tasks and responsibilities

Education

• Degree in business related disciplines

Work experience

• At least 2 years of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.